<div>I am wondering if anyone could help me with or provide me a similiar example of a basic IPCC express script. Using IPCC Express 4.03</div>
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<div>Here is a general idea of what I am shooting for, if anyone has a script that does the same basic function I would love to be able to see it so I can learn from it.</div>
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<div>1. User calls ext. 1411 and hits JTAPI trigger which points to application, this is working tested using the icd.aef script.</div>
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<div>2. User will hit a greeting, greeting will say basically "Press 1 for X, Press 2 for Y" kinda thing.</div>
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<div>3. X and Y correlate to CS Queues? Each CSQ ties to a resource group, and each resource group has the agents assigned?</div>
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<div>I have setup the CSQ, Resource groups and so on.</div>
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<div>4. User presses one of the numbers and gets dumped into a queue as mentioned previously?</div>
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<div>I have not been able to figure out the scripting side like I thought I would. I was hoping I would be able to see how another script was setup and could figure it out, however I have not been able to find a script similiar to what I am trying to do.
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<div>Any ideas or thoughts? Anyone have anything to share so I can see how to do this? </div>