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Paul -<br>
99% of the time that indicates a problem with the services connecting
to the SQL database through the DBL component.<br>
Is SQL server running?<br>
Can you browse the CallManager database in Enterprise manager?<br>
Has the server name/ip changed?<br>
/Wes<br>
<br>
Paul Yago wrote:
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<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color: navy;">Wes, I’ve
been trying to get the files for
you, but after rebooting the CCM, I can’t get the “services” running
again. And
I can’t find anything helpful in the logs.<o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color: navy;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color: navy;">The
following services start, but shut
down shortly thereafter.<o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color: navy;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color: navy;">* Cisco
CallManager<o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color: navy;">* Cisco Tftp<o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color: navy;">* Cisco CTI
Manager <o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color: navy;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color: navy;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color: navy;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color: navy;"><o:p> </o:p></span></font></p>
<div>
<div class="MsoNormal" style="text-align: center;" align="center"><font
face="Times New Roman" size="3"><span style="font-size: 12pt;">
<hr tabindex="-1" align="center" size="2" width="100%"></span></font></div>
<p class="MsoNormal"><b><font face="Tahoma" size="2"><span
style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font
face="Tahoma" size="2"><span
style="font-size: 10pt; font-family: Tahoma;"> Wes Sisk
[<a class="moz-txt-link-freetext" href="mailto:wsisk@cisco.com">mailto:wsisk@cisco.com</a>] <br>
<b><span style="font-weight: bold;">Sent:</span></b> Thursday,
October 26, 2006
3:23 PM<br>
<b><span style="font-weight: bold;">To:</span></b> Paul Yago<br>
<b><span style="font-weight: bold;">Cc:</span></b>
<a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b><span style="font-weight: bold;">Subject:</span></b> Re:
[cisco-voip] 30
second delay in selectRoute(): CCM 5.0.4 only.</span></font><o:p></o:p></p>
</div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span
style="font-size: 12pt;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span
style="font-size: 12pt;">Paul,<o:p></o:p></span></font></p>
<div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span
style="font-size: 12pt;"><o:p> </o:p></span></font></p>
</div>
<div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span
style="font-size: 12pt;">I need some traces to see what is going on.
Reproduce the
problem, grab the most recently modifed 2 files from each of these
directories
(2 newest *.txt or *.log files per directory), zip them up, and unicast
them to
me. pls include the calling/called/redirecting party number.<o:p></o:p></span></font></p>
</div>
<div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span
style="font-size: 12pt;"><o:p> </o:p></span></font></p>
</div>
<div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span
style="font-size: 12pt;">c:\program files\cisco\trace\ccm<o:p></o:p></span></font></p>
</div>
<div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span
style="font-size: 12pt;">c:\program files\cisco\trace\cti<o:p></o:p></span></font></p>
</div>
<div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span
style="font-size: 12pt;">c:\program files\cisco\trace\sdl<o:p></o:p></span></font></p>
</div>
<div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span
style="font-size: 12pt;"><o:p> </o:p></span></font></p>
</div>
<div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span
style="font-size: 12pt;">/Wes<o:p></o:p></span></font></p>
</div>
<div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span
style="font-size: 12pt;"><o:p> </o:p></span></font></p>
<div>
<div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span
style="font-size: 12pt;">On Oct 26, 2006, at 4:09 PM, Paul Yago wrote:<o:p></o:p></span></font></p>
</div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span
style="font-size: 12pt;"><br>
<br>
</span></font><span class="apple-style-span"><font color="black"
face="Helvetica" size="4"><span
style="font-size: 12.5pt; font-family: Helvetica; color: black;"><o:p></o:p></span></font></span></p>
<span
style="border-spacing: 0px; orphans: 2; widows: 2; word-spacing: 0px;">
<div>
<p class="MsoNormal" style=""><span class="apple-style-span"><font
color="navy" face="Arial" size="1"><span
style="font-size: 9pt; font-family: Arial; color: navy;">Thanks Wes,<O:P
style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px;"></O:P></span></font></span><o:p></o:p></p>
<p class="MsoNormal" style=""><span class="apple-style-span"><O:P
style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px;"><font
color="navy" face="Arial" size="1"><span
style="font-size: 9pt; font-family: Arial; color: navy;"> </span></font></O:P></span><font
color="black"><span style="color: black;"><o:p></o:p></span></font></p>
<p class="MsoNormal" style=""><span class="apple-style-span"><font
color="navy" face="Arial" size="1"><span
style="font-size: 9pt; font-family: Arial; color: navy;">If you define
an overlap
as a potential for more digits, then there is no overlap in this case.
I’m
trying to route to an extension which has no other overlapping route
patterns
on the system.<O:P
style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px;"></O:P></span></font></span><font
color="black"><span style="color: black;"><o:p></o:p></span></font></p>
<p class="MsoNormal" style=""><span class="apple-style-span"><O:P
style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px;"><font
color="navy" face="Arial" size="1"><span
style="font-size: 9pt; font-family: Arial; color: navy;"> </span></font></O:P></span><font
color="black"><span style="color: black;"><o:p></o:p></span></font></p>
<p class="MsoNormal" style=""><span class="apple-style-span"><font
color="navy" face="Arial" size="1"><span
style="font-size: 9pt; font-family: Arial; color: navy;">Actually I’m
trying to
route to an MWI extension, and modifying the original caller ID. This
has the
effect of setting the MWI for the modified address. This worked
perfectly in
4.1x, and it works in 5.x, except for this 30 second delay. The log
says it’s
waiting 30 seconds for a CallRedirectResponse, but I’m not sure how to
provide
this from the app.<O:P
style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px;"></O:P></span></font></span><font
color="black"><span style="color: black;"><o:p></o:p></span></font></p>
<p class="MsoNormal" style=""><span class="apple-style-span"><O:P
style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px;"><font
color="navy" face="Arial" size="1"><span
style="font-size: 9pt; font-family: Arial; color: navy;"> </span></font></O:P></span><font
color="black"><span style="color: black;"><o:p></o:p></span></font></p>
<p class="MsoNormal" style=""><span class="apple-style-span"><font
color="navy" face="Arial" size="1"><span
style="font-size: 9pt; font-family: Arial; color: navy;">There is a
routeEndEvent
which usually occurs right after my call to selectRoute(), and
interrupting
this selectRoute() thread is the only way I’ve been able to break out
of this
30 second waiting state.<O:P
style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px;"></O:P></span></font></span><font
color="black"><span style="color: black;"><o:p></o:p></span></font></p>
<p class="MsoNormal" style=""><span class="apple-style-span"><O:P
style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px;"><font
color="navy" face="Arial" size="1"><span
style="font-size: 9pt; font-family: Arial; color: navy;"> </span></font></O:P></span><font
color="black"><span style="color: black;"><o:p></o:p></span></font></p>
<p class="MsoNormal" style=""><span class="apple-style-span"><font
color="navy" face="Arial" size="1"><span
style="font-size: 9pt; font-family: Arial; color: navy;">3791: Oct 26
10:44:49.552
PDT %JTAPI-CTIIMPL-7-UNK:(P1-10.2.0.51) receiveResponse: timed out
waiting
30000 milliseconds for com.cisco.cti.protocol.CallRedirectResponse
sequenceNumber= 533<O:P
style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px;"></O:P></span></font></span><font
color="black"><span style="color: black;"><o:p></o:p></span></font></p>
<p class="MsoNormal" style=""><span class="apple-style-span"><O:P
style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px;"><font
color="navy" face="Arial" size="1"><span
style="font-size: 9pt; font-family: Arial; color: navy;"> </span></font></O:P></span><font
color="black"><span style="color: black;"><o:p></o:p></span></font></p>
<p class="MsoNormal" style=""><span class="apple-style-span"><font
color="navy" face="Arial" size="1"><span
style="font-size: 9pt; font-family: Arial; color: navy;">Any idea how
I could
provide a CallRedirectResponse? Or what system parameter is affecting
this
timeout?<O:P
style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px;"></O:P></span></font></span><font
color="black"><span style="color: black;"><o:p></o:p></span></font></p>
<p class="MsoNormal" style=""><span class="apple-style-span"><O:P
style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px;"><font
color="navy" face="Arial" size="1"><span
style="font-size: 9pt; font-family: Arial; color: navy;"> </span></font></O:P></span><font
color="black"><span style="color: black;"><o:p></o:p></span></font></p>
<p class="MsoNormal" style=""><span class="apple-style-span"><font
color="navy" face="Arial" size="1"><span
style="font-size: 9pt; font-family: Arial; color: navy;">Thanks,<O:P
style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px;"></O:P></span></font></span><font
color="black"><span style="color: black;"><o:p></o:p></span></font></p>
<p class="MsoNormal" style=""><span class="apple-style-span"><font
color="navy" face="Arial" size="1"><span
style="font-size: 9pt; font-family: Arial; color: navy;">Paul<O:P
style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px;"></O:P></span></font></span><font
color="black"><span style="color: black;"><o:p></o:p></span></font></p>
<p class="MsoNormal" style=""><span class="apple-style-span"><O:P
style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px;"><font
color="navy" face="Arial" size="1"><span
style="font-size: 9pt; font-family: Arial; color: navy;"> </span></font></O:P></span><font
color="black"><span style="color: black;"><o:p></o:p></span></font></p>
<div>
<div class="MsoNormal" style="text-align: center;" align="center"><font
face="Times New Roman" size="2"><span style="font-size: 11pt;">
<hr tabindex="-1" align="center" size="2" width="100%"></span></font></div>
<p class="MsoNormal" style=""><span class="apple-style-span"><b><font
face="Tahoma" size="1"><span
style="font-size: 9pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b></span><span
class="apple-style-span"><font face="Tahoma" size="1"><span
style="font-size: 9pt; font-family: Tahoma;"> Wes Sisk [<a
href="mailto:wsisk@cisco.com">mailto:wsisk@cisco.com</a>]
</span></font></span><font face="Tahoma" size="1"><span
style="font-size: 9pt; font-family: Tahoma;"><br>
<span class="apple-style-span"><b><span style="font-weight: bold;">Sent:</span></b>
Thursday, October 26, 2006 6:57 AM</span><br>
<span class="apple-style-span"><b><span style="font-weight: bold;">To:</span></b>
Paul Yago</span><br>
<span class="apple-style-span"><b><span style="font-weight: bold;">Cc:</span></b>
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></span><br>
<span class="apple-style-span"><b><span style="font-weight: bold;">Subject:</span></b>
Re: [cisco-voip] 30 second delay in selectRoute(): CCM 5.0.4 only.</span></span></font><font
color="black"><span style="color: black;"><O:P
style="font-family: Times New Roman; font-size: 16px;"></O:P><o:p></o:p></span></font></p>
</div>
<p class="MsoNormal" style=""><span class="apple-style-span"><O:P
style="font-family: Times New Roman; font-size: 16px;"><font
color="black" face="Times New Roman" size="2"><span
style="font-size: 11pt; color: black;"> </span></font></O:P></span><font
color="black"><span style="color: black;"><o:p></o:p></span></font></p>
<p class="MsoNormal" style=""><span class="apple-style-span"><font
color="black" face="Times New Roman" size="2"><span
style="font-size: 11pt; color: black;">Yes,</span></font></span><font
color="black" size="2"><span style="font-size: 11pt; color: black;"><br>
<br>
<span class="apple-style-span">CSCsf20938. CTI used to default to
'enbloc' dialing behavior. After recent changes
(CSCse42819/CSCsc05602/CSCsb95000) the default behavior is now overlap
sending
so it always waits for additional digits if there is a potential
overlap in
CM's digit analysis. Current workaround is to remove the potential
overlap or just wait. This is being addressed in a 5.0(4)es due out
soon
- though because it is and ES, you will need to contact TAC to get it.</span><br>
<br>
<span class="apple-style-span">/Wes</span><br>
<br>
<span class="apple-style-span">Paul Yago wrote:<O:P
style="font-family: Times New Roman; font-size: 16px;"></O:P></span></span></font><font
color="black"><span style="color: black;"><o:p></o:p></span></font></p>
<p class="MsoNormal" style=""><span class="apple-style-span"><font
color="navy" face="Arial" size="1"><span
style="font-size: 9pt; font-family: Arial; color: navy;">Has anyone
seen a 30
second delay in the CiscoRouteSession.selectRoute() method found in
jtapi.jar
3.0(4.5) ?<U5:P
style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px;"></U5:P></span></font></span><O:P
style="font-family: Times New Roman; font-size: 16px;"></O:P><font
color="black"><span style="color: black;"><o:p></o:p></span></font></p>
<p class="MsoNormal" style=""><span class="apple-style-span"><U5:P
style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px;"><font
color="navy" face="Arial" size="1"><span
style="font-size: 9pt; font-family: Arial; color: navy;"> </span></font></U5:P></span><O:P
style="font-family: Times New Roman; font-size: 16px;"></O:P><font
color="black"><span style="color: black;"><o:p></o:p></span></font></p>
<p class="MsoNormal" style=""><span class="apple-style-span"><font
color="navy" face="Arial" size="1"><span
style="font-size: 9pt; font-family: Arial; color: navy;">ciscoRouteSession.selectRoute(routeSelected,
CiscoRouteSession.ROUTEADDRESS_SEARCH_SPACE, modifiedAddresses);<U5:P
style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px;"></U5:P></span></font></span><O:P
style="font-family: Times New Roman; font-size: 16px;"></O:P><font
color="black"><span style="color: black;"><o:p></o:p></span></font></p>
<p class="MsoNormal" style=""><span class="apple-style-span"><U5:P
style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px;"><font
color="navy" face="Arial" size="1"><span
style="font-size: 9pt; font-family: Arial; color: navy;"> </span></font></U5:P></span><O:P
style="font-family: Times New Roman; font-size: 16px;"></O:P><font
color="black"><span style="color: black;"><o:p></o:p></span></font></p>
<p class="MsoNormal" style=""><span class="apple-style-span"><font
color="navy" face="Arial" size="1"><span
style="font-size: 9pt; font-family: Arial; color: navy;">I’ve tried
interrupting
the thread from the endRoute event, which works sometimes, but endRoute
doesn’t
always come immediately after the call to selectRoute().<U5:P
style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px;"></U5:P></span></font></span><O:P
style="font-family: Times New Roman; font-size: 16px;"></O:P><font
color="black"><span style="color: black;"><o:p></o:p></span></font></p>
<p class="MsoNormal" style=""><span class="apple-style-span"><U5:P
style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px;"><font
color="navy" face="Arial" size="1"><span
style="font-size: 9pt; font-family: Arial; color: navy;"> </span></font></U5:P></span><O:P
style="font-family: Times New Roman; font-size: 16px;"></O:P><font
color="black"><span style="color: black;"><o:p></o:p></span></font></p>
<p class="MsoNormal" style=""><span class="apple-style-span"><font
color="navy" face="Arial" size="1"><span
style="font-size: 9pt; font-family: Arial; color: navy;">…any similar
problems out
there?<U5:P
style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px;"></U5:P></span></font></span><O:P
style="font-family: Times New Roman; font-size: 16px;"></O:P><font
color="black"><span style="color: black;"><o:p></o:p></span></font></p>
<p class="MsoNormal" style=""><span class="apple-style-span"><U5:P
style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px;"><font
color="navy" face="Arial" size="1"><span
style="font-size: 9pt; font-family: Arial; color: navy;"> </span></font></U5:P></span><O:P
style="font-family: Times New Roman; font-size: 16px;"></O:P><font
color="black"><span style="color: black;"><o:p></o:p></span></font></p>
<p class="MsoNormal" style=""><span class="apple-style-span"><font
color="navy" face="Arial" size="1"><span
style="font-size: 9pt; font-family: Arial; color: navy;">Thanks,<U5:P
style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px;"></U5:P></span></font></span><O:P
style="font-family: Times New Roman; font-size: 16px;"></O:P><font
color="black"><span style="color: black;"><o:p></o:p></span></font></p>
<p class="MsoNormal" style=""><span class="apple-style-span"><font
color="navy" face="Arial" size="1"><span
style="font-size: 9pt; font-family: Arial; color: navy;">Paul<U5:P
style="color: rgb(0, 0, 128); font-family: Arial; font-size: 13.3333px;"></U5:P></span></font></span><O:P
style="font-family: Times New Roman; font-size: 16px;"></O:P><font
color="black"><span style="color: black;"><o:p></o:p></span></font></p>
<pre wrap=""><span class="apple-style-span"><O:P
style="font-family: Courier New; font-size: 13.3333px; white-space: pre;"><font
color="black" face="Courier New" size="1"><span
style="font-size: 9pt; color: black;"> </span></font></O:P></span><font
color="black"><span style="color: black;"><o:p></o:p></span></font></pre>
<pre style="text-align: center;"><font color="black"
face="Courier New" size="1"><span style="font-size: 9pt; color: black;">
<hr align="center" size="4" width="90%">
</span></font></pre>
<pre><span class="apple-style-span"><O:P
style="font-family: Courier New; font-size: 13.3333px; white-space: pre;"><font
color="black" face="Courier New" size="1"><span
style="font-size: 9pt; color: black;"> </span></font></O:P></span><font
color="black" size="1"><span style="font-size: 9pt; color: black;"><o:p></o:p></span></font></pre>
<pre><span class="apple-style-span"><font color="black"
face="Courier New" size="1"><span style="font-size: 9pt; color: black;">_______________________________________________<O:P
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<pre><span class="apple-style-span"><font color="black"
face="Courier New" size="1"><span style="font-size: 9pt; color: black;">cisco-voip mailing list<O:P
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color="black" size="1"><span style="font-size: 9pt; color: black;"><o:p></o:p></span></font></pre>
<pre><font color="black" face="Courier New" size="1"><span
style="font-size: 9pt; color: black;"><a
href="mailto:cisco-voip@puck.nether.net"><span class="apple-style-span"><span
style="">cisco-voip@puck.nether.net</span></span></a><O:P
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<pre><font color="black" face="Courier New" size="1"><span
style="font-size: 9pt; color: black;"><a
href="https://puck.nether.net/mailman/listinfo/cisco-voip"><span
class="apple-style-span"><span style="">https://puck.nether.net/mailman/listinfo/cisco-voip</span></span></a><O:P
style="font-family: Courier New; font-size: 13.3333px; white-space: pre;"></O:P><o:p></o:p></span></font></pre>
<pre><span class="apple-style-span"><font color="black"
face="Courier New" size="1"><span style="font-size: 9pt; color: black;"> <O:P
style="font-family: Courier New; font-size: 13.3333px; white-space: pre;"></O:P></span></font></span><font
color="black" size="1"><span style="font-size: 9pt; color: black;"><o:p></o:p></span></font></pre>
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