<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=Content-Type content="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<!--[if !mso]>
<style>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style>
<![endif]-->
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:"Wingdings 2";
panose-1:5 2 1 2 1 5 7 7 7 7;}
@font-face
{font-family:Webdings;
panose-1:5 3 1 2 1 5 9 6 7 3;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:Arial;
color:windowtext;}
@page Section1
{size:595.3pt 841.9pt;
margin:72.0pt 90.0pt 72.0pt 90.0pt;}
div.Section1
{page:Section1;}
-->
</style>
</head>
<body lang=EN-GB link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I would like to get some ideas / advice from the group. What
is the easiest way in an IPt solution using a single call manager to provide
some sort of attendant feature a customer can use to send calls that arrive
after hrs to a point where the customer will receive a message giving the
customer a voice message with the normal business hrs. or that the office is
closed for a holiday. I know this is possible when using IPCC and using IPCC
scripts. But what can be done without IPCC.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>The customer has a single CCM 4-1-3 server and no voicemail.
The solution includes the free 5 seat standard IPCC solution but IPCC is
also not running on the CCM server at the moment (not integrated with CCM). Is
it possible to generate such a voice response – covering for the
attendants/ main number without integrating the free 5 seat IPCC solution?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Currently the attendants operate as AC users and when they
are not logged in the incoming calls Q via the standard call manager Q one enables
for attendants pilot point. So if attendants are not logged in the incoming caller
hears hold music. Is it an option to record a business hrs / holiday message
and replace the music presented to the outside world while in the Q for an
attendant when the attendants are not logged in – swopping this file with
the existing music file without any impact on normal Music on hold etc. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Or is there something really simple one can do to achieve
the functionality described above.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><i><font size=2 color=black
face="Times New Roman"><span lang=EN-US style='font-size:11.0pt;color:black;
font-weight:bold;font-style:italic'>Erik Erasmus (B Eng)<o:p></o:p></span></font></i></b></p>
<p class=MsoNormal style='text-autospace:none'><b><i><font size=2 color=black
face="Times New Roman"><span lang=EN-US style='font-size:11.0pt;color:black;
font-weight:bold;font-style:italic'>CCIE # 4408<o:p></o:p></span></font></i></b></p>
<p class=MsoNormal style='text-autospace:none'><b><i><font size=2 color=black
face="Times New Roman"><span lang=EN-US style='font-size:11.0pt;color:black;
font-weight:bold;font-style:italic'>LAN/WAN Design & System Integration<o:p></o:p></span></font></i></b></p>
<p class=MsoNormal style='text-autospace:none'><b><i><font size=2 color=black
face="Times New Roman"><span lang=EN-US style='font-size:11.0pt;color:black;
font-weight:bold;font-style:italic'>Telkom SA<o:p></o:p></span></font></i></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 color=black
face="Wingdings 2"><span lang=EN-US style='font-size:12.0pt;font-family:"Wingdings 2";
color:black'>'</span></font><b><i><font size=2 color=black><span lang=EN-US
style='font-size:11.0pt;color:black;font-weight:bold;font-style:italic'>: +27
12 680 8320</span></font></i></b><font color=black><span lang=EN-US
style='color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 color=black
face=Webdings><span lang=EN-US style='font-size:12.0pt;font-family:Webdings;
color:black'>Ê</span></font><b><i><font size=2 color=black><span
lang=EN-US style='font-size:11.0pt;color:black;font-weight:bold;font-style:
italic'>: +27 12 680 7388</span></font></i></b><font color=black><span
lang=EN-US style='color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 color=black
face=Webdings><span lang=EN-US style='font-size:12.0pt;font-family:Webdings;
color:black'>È</span></font><b><i><font size=2 color=black><span
lang=EN-US style='font-size:11.0pt;color:black;font-weight:bold;font-style:
italic'>: +27 82 4106420 </span></font></i></b><font color=black><span
lang=EN-US style='color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 color=black
face=Wingdings><span lang=EN-US style='font-size:12.0pt;font-family:Wingdings;
color:black'>*</span></font><font color=black><span lang=EN-US
style='color:black'>: </span></font><b><i><font size=2 color="#339966"><span
lang=EN-US style='font-size:11.0pt;color:#339966;font-weight:bold;font-style:
italic'> <a href="mailto:erasmue4@telkom.co.za">erasmue4@telkom.co.za</a><o:p></o:p></span></font></i></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>
</span></font><font size=2 face=Arial><span lang=EN-ZA style='font-size:10.0pt;
font-family:Arial'><img border=0 width=49 height=45 id="_x0000_i1025"
src="cid:image002.jpg@01C6F9AB.4476D480"></span></font><span lang=EN-US> <o:p></o:p></span></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
</body>
</html>
<table><tr><td bgcolor=#ffffff><font color=#000000>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~<br>
This e-mail and its contents are subject to the Telkom SA Limited<br>
e-mail legal notice available at <br>
http://www.telkom.co.za/TelkomEMailLegalNotice.PDF<br>
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~<br>
</font></td></tr></table>