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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks Erick <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Yes – I think you are right – the customer
wants cheap and dirty and that is what we will give them then <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I used a small answering machine on an fxs
port on a router once before and it worked OK<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal style='text-autospace:none'><b><i><font size=2 color=black
face="Times New Roman"><span lang=EN-US style='font-size:11.0pt;color:black;
font-weight:bold;font-style:italic'>Erik Erasmus </span></font></i></b><b><i><font
size=2 color="#339966"><span lang=EN-US style='font-size:11.0pt;color:#339966;
font-weight:bold;font-style:italic'><o:p></o:p></span></font></i></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 color=navy
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 color=navy
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt;color:navy'> <o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
Erick Bergquist [mailto:erickbe@yahoo.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> 27 October 2006 02:32 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Erik Erasmus (E);
cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] Call
manager and auto attendant-bussiness hrs message</span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Without VM, IPCC, or some
other application that can play back a message there isn't a way to really do
this with CCM all by itself. Changing the MOH for it is a roundabout way, but I
don't this would scale very well. <br>
<br>
How about a home answering machine hanging off a FXS or ATA to send the calls
to when no one is online/logged into attendant console? <o:p></o:p></span></font></p>
<div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>----- Original Message
----<br>
From: Erik Erasmus (E) <ErasmuE4@telkom.co.za><br>
To: cisco-voip@puck.nether.net<br>
Sent: Friday, October 27, 2006 2:35:41 AM<br>
Subject: [cisco-voip] Call manager and auto attendant-bussiness hrs message<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I would like to get some ideas / advice from the group. What
is the easiest way in an IPt solution using a single call manager to provide
some sort of attendant feature a customer can use to send calls that arrive
after hrs to a point where the customer will receive a message giving the
customer a voice message with the normal business hrs. or that the office is
closed for a holiday. I know this is possible when using IPCC and using IPCC
scripts. But what can be done without IPCC.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>The customer has a single CCM 4-1-3 server and no voicemail.
The solution includes the free 5 seat standard IPCC solution but IPCC is
also not running on the CCM server at the moment (not integrated with CCM). Is
it possible to generate such a voice response – covering for the attendants/
main number without integrating the free 5 seat IPCC solution?</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Currently the attendants operate as AC users and when they
are not logged in the incoming calls Q via the standard call manager Q one
enables for attendants pilot point. So if attendants are not logged in the
incoming caller hears hold music. Is it an option to record a business hrs /
holiday message and replace the music presented to the outside world while in
the Q for an attendant when the attendants are not logged in – swopping this
file with the existing music file without any impact on normal Music on hold
etc. </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Or is there something really simple one can do to achieve the
functionality described above.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font><o:p></o:p></p>
<p class=MsoNormal><b><i><font size=2 color=black face="Times New Roman"><span
lang=EN-US style='font-size:11.0pt;color:black;font-weight:bold;font-style:
italic'>Erik Erasmus (B Eng)</span></font></i></b><o:p></o:p></p>
<p class=MsoNormal><b><i><font size=2 color=black face="Times New Roman"><span
lang=EN-US style='font-size:11.0pt;color:black;font-weight:bold;font-style:
italic'>CCIE # 4408</span></font></i></b><o:p></o:p></p>
<p class=MsoNormal><b><i><font size=2 color=black face="Times New Roman"><span
lang=EN-US style='font-size:11.0pt;color:black;font-weight:bold;font-style:
italic'>LAN/WAN Design & System Integration</span></font></i></b><o:p></o:p></p>
<p class=MsoNormal><b><i><font size=2 color=black face="Times New Roman"><span
lang=EN-US style='font-size:11.0pt;color:black;font-weight:bold;font-style:
italic'>Telkom SA</span></font></i></b><o:p></o:p></p>
<p class=MsoNormal><font size=3 color=black face="Wingdings 2"><span
lang=EN-US style='font-size:12.0pt;font-family:"Wingdings 2";color:black'>'</span></font><b><i><font
size=2 color=black><span lang=EN-US style='font-size:11.0pt;color:black;
font-weight:bold;font-style:italic'>: +27 12 680 8320</span></font></i></b><o:p></o:p></p>
<p class=MsoNormal><font size=3 color=black face=Webdings><span lang=EN-US
style='font-size:12.0pt;font-family:Webdings;color:black'>Ê</span></font><b><i><font
size=2 color=black><span lang=EN-US style='font-size:11.0pt;color:black;
font-weight:bold;font-style:italic'>: +27 12 680 7388</span></font></i></b><o:p></o:p></p>
<p class=MsoNormal><font size=3 color=black face=Webdings><span lang=EN-US
style='font-size:12.0pt;font-family:Webdings;color:black'>È</span></font><b><i><font
size=2 color=black><span lang=EN-US style='font-size:11.0pt;color:black;
font-weight:bold;font-style:italic'>: +27 82 4106420 </span></font></i></b><o:p></o:p></p>
<p class=MsoNormal><font size=3 color=black face=Wingdings><span lang=EN-US
style='font-size:12.0pt;font-family:Wingdings;color:black'>*</span></font><font
color=black><span lang=EN-US style='color:black'>: </span></font><b><i><font
size=2 color="#339966"><span lang=EN-US style='font-size:11.0pt;color:#339966;
font-weight:bold;font-style:italic'> <a href="mailto:erasmue4@telkom.co.za"
target="_blank">erasmue4@telkom.co.za</a></span></font></i></b><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'> </span><o:p></o:p></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'> </span></font><font size=2
face=Arial><span lang=EN-ZA style='font-size:10.0pt;font-family:Arial'><img
border=0 width=49 height=45 id="_x0000_i1025"
src="cid:image001.jpg@01C6F9D5.65B5C780"></span></font><span lang=EN-US> </span><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
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