<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:times new roman, new york, times, serif;font-size:12pt">Without VM, IPCC, or some other application that can play back a message there isn't a way to really do this with CCM all by itself. Changing the MOH for it is a roundabout way, but I don't this would scale very well. <br><br>How about a home answering machine hanging off a FXS or ATA to send the calls to when no one is online/logged into attendant console? <br><br><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;"><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;">----- Original Message ----<br>From: Erik Erasmus (E) <ErasmuE4@telkom.co.za><br>To: cisco-voip@puck.nether.net<br>Sent: Friday, October 27, 2006 2:35:41 AM<br>Subject: [cisco-voip] Call manager and auto attendant-bussiness hrs message<br><br>
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<p class="MsoNormal"><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Hi</span></font></p>
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<p class="MsoNormal"><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">I would like to get some ideas / advice from the group. What
is the easiest way in an IPt solution using a single call manager to provide
some sort of attendant feature a customer can use to send calls that arrive
after hrs to a point where the customer will receive a message giving the
customer a voice message with the normal business hrs. or that the office is
closed for a holiday. I know this is possible when using IPCC and using IPCC
scripts. But what can be done without IPCC.</span></font></p>
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<p class="MsoNormal"><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">The customer has a single CCM 4-1-3 server and no voicemail.
The solution includes the free 5 seat standard IPCC solution but IPCC is
also not running on the CCM server at the moment (not integrated with CCM). Is
it possible to generate such a voice response – covering for the
attendants/ main number without integrating the free 5 seat IPCC solution?</span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Currently the attendants operate as AC users and when they
are not logged in the incoming calls Q via the standard call manager Q one enables
for attendants pilot point. So if attendants are not logged in the incoming caller
hears hold music. Is it an option to record a business hrs / holiday message
and replace the music presented to the outside world while in the Q for an
attendant when the attendants are not logged in – swopping this file with
the existing music file without any impact on normal Music on hold etc. </span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Or is there something really simple one can do to achieve
the functionality described above.</span></font></p>
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<p class="MsoNormal" style=""><b><i><font color="black" face="Times New Roman" size="2"><span style="font-size: 11pt; color: black; font-weight: bold; font-style: italic;" lang="EN-US">Erik Erasmus (B Eng)</span></font></i></b></p>
<p class="MsoNormal" style=""><b><i><font color="black" face="Times New Roman" size="2"><span style="font-size: 11pt; color: black; font-weight: bold; font-style: italic;" lang="EN-US">CCIE # 4408</span></font></i></b></p>
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