I _think_ you can only have an agent in 1 resource group at a time. But, you can assign agents multiple skills and use skills based CSQs rather than resource CSQs. Example, an agent can have "networking" skill and "email admin" skill, and you could have seperate networking and email admin CSQs, both could potentially call the agent since they are based upon skills that the agent has.
<br><br><div><span class="gmail_quote">On 11/10/06, <b class="gmail_sendername">Tech Guy</b> <<a href="mailto:techguy@gmail.com">techguy@gmail.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Can you not have one agent in multiple queues or resource groups? I either failed to read that some where or I have failed to see how to do it.<br><br>This poses a big problem for me.<br>
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