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<TITLE>Re: [cisco-voip] IPCC Queues?</TITLE>
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<P><FONT SIZE=2>I'm not in front of it but I think skills is what your looking for. And yes they can do multiple queues<BR>
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Scott<BR>
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Sent from my BlackBerry Wireless Handheld<BR>
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-----Original Message-----<BR>
From: cisco-voip-bounces@puck.nether.net <cisco-voip-bounces@puck.nether.net><BR>
To: cisco-voip@puck.nether.net <cisco-voip@puck.nether.net><BR>
Sent: Fri Nov 10 06:09:55 2006<BR>
Subject: [cisco-voip] IPCC Queues?<BR>
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Can you not have one agent in multiple queues or resource groups? I either failed to read that some where or I have failed to see how to do it.<BR>
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This poses a big problem for me.<BR>
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