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<DIV dir=ltr align=left><SPAN class=968134614-10112006><FONT face=Arial
color=#0000ff size=2>"Skills" based is the only way to have a single agent able
to take calls in multiple CSQ's. Be wary however because if you have
multiple skills in the same CSQ, and agents with those same skills, you won't
really have a good agent selection mechanism.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=968134614-10112006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=968134614-10112006><FONT face=Arial
color=#0000ff size=2>Skills based routing in express is very basic and you have
minimal ways to target which agent can get picked by
skill.</FONT></SPAN></DIV><BR>
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<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Ed
Leatherman<BR><B>Sent:</B> Friday, November 10, 2006 8:35 AM<BR><B>To:</B> Tech
Guy<BR><B>Cc:</B> cisco-voip@puck.nether.net<BR><B>Subject:</B> Re: [cisco-voip]
IPCC Queues?<BR></FONT><BR></DIV>
<DIV></DIV>I _think_ you can only have an agent in 1 resource group at a time.
But, you can assign agents multiple skills and use skills based CSQs rather than
resource CSQs. Example, an agent can have "networking" skill and "email admin"
skill, and you could have seperate networking and email admin CSQs, both could
potentially call the agent since they are based upon skills that the agent has.
<BR><BR>
<DIV><SPAN class=gmail_quote>On 11/10/06, <B class=gmail_sendername>Tech Guy</B>
<<A href="mailto:techguy@gmail.com">techguy@gmail.com</A>> wrote:</SPAN>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">Can
you not have one agent in multiple queues or resource groups? I either
failed to read that some where or I have failed to see how to do
it.<BR><BR>This poses a big problem for
me.<BR><BR>_______________________________________________<BR>cisco-voip
mailing list<BR><A onclick="return top.js.OpenExtLink(window,event,this)"
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR><A
onclick="return top.js.OpenExtLink(window,event,this)"
href="https://puck.nether.net/mailman/listinfo/cisco-voip"
target=_blank>https://puck.nether.net/mailman/listinfo/cisco-voip</A><BR><BR><BR></BLOCKQUOTE></DIV><BR><BR
clear=all><BR>-- <BR>Ed Leatherman<BR>Senior Voice Engineer<BR>West Virginia
University<BR>Telecommunications and Network Operations </BODY></HTML>