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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Need some advice from the group if possible.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>In a Call manager 4.1.3 environment what would be the
easiest way to play OUT of HOURS messages and maybe a message when it is a HOLIDAY
– to callers coming in to the site from the PSTN – That is when the
attendants are not logged in or point their phones to a route-point etc.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>* Assume the site also have the IPCC Express software that
comes free with Call manager – however this is not used (not installed) at
the moment and calls come directly to the AC users of attendant console when
they are logged in. Currently the incoming calls queue when no attendants are
logged in with the standard attendant Q enabled via Call manager.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>* Also Assume the site have Unity connection.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>A - In my opinion one can achieve something very simple
using the MOH on the attendant Q (by placing it in a separate devicepool) etc. Don’t
like this idea, very basic and also manual etc.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>B - Can use IPCC Express – My question here is will we
have to force all calls through an auto attendant or is it possible to still
have the main numbers reach the attendant users directly but break out on the
side without forcing all incoming calls via auto attendant, for example have a
DN that the attendants can forward their phones to when its is after-hours or a
DN that is the member picked when no AC users are logged in etc. And maybe
another DN to forward to when the company closes for holiday. Forcing things
through an auto attendant is probably more professional and automated and can
select holidays of a calendar etc. but some customers don’t want incoming
calls via the auto attendant.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>C - Can something like this be done using Unity Connection.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I guess I am asking some very basic questions. I have
relatively good call manager experience but limited IPCC and Unity call
handling experience. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><i><font size=2 color=black
face="Times New Roman"><span lang=EN-US style='font-size:11.0pt;color:black;
font-weight:bold;font-style:italic'>Erik Erasmus </span></font></i></b><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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