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<DIV dir=ltr><FONT face=Arial color=#000000 size=2>Thanks Fred</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>I will play with it after reading up a bit
on the unity side</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>erik</FONT></DIV></DIV>
<DIV dir=ltr><BR>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Fred
[mailto:fredless@gmail.com]<BR><B>Sent:</B> Tue 2006-11-14 17:46<BR><B>To:</B>
Erik Erasmus (E)<BR><B>Cc:</B> cisco-voip@puck.nether.net<BR><B>Subject:</B> Re:
[cisco-voip] playing bussiness hrs messages etc in Call manager
environment<BR></FONT><BR></DIV>
<DIV>
<DIV>Your best bet is to have your attendant hunt group go to the Unity
Connection pilot point number as it's last choice, and then build a call handler
in Unity Connection. I would venture that this is the most typical way to
achieve your requirement. Unity and Unity Connection both have fairly
robust support for schedules and have the ability to play different greetings at
different times within a call handler. </DIV>
<DIV> </DIV>
<DIV>-- Fred Nielsen<BR><BR> </DIV>
<DIV><SPAN class=gmail_quote>On 11/14/06, <B class=gmail_sendername>Erik Erasmus
(E)</B> <<A href="mailto:ErasmuE4@telkom.co.za">ErasmuE4@telkom.co.za</A>>
wrote:</SPAN>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<DIV lang=EN-GB vlink="purple">
<DIV>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Hi </SPAN></FONT></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Need some advice from the group if
possible.</SPAN></FONT></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">In a Call manager 4.1.3
environment what would be the easiest way to play OUT of HOURS messages and
maybe a message when it is a HOLIDAY – to callers coming in to the site from
the PSTN – That is when the attendants are not logged in or point their phones
to a route-point etc. </SPAN></FONT></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">*
Assume the site also have the IPCC Express software that comes free with Call
manager – however this is not used (not installed) at the moment and calls
come directly to the AC users of attendant console when they are logged in.
Currently the incoming calls queue when no attendants are logged in with the
standard attendant Q enabled via Call manager. </SPAN></FONT></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">*
Also Assume the site have Unity connection.</SPAN></FONT></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">A
- In my opinion one can achieve something very simple using the MOH on the
attendant Q (by placing it in a separate devicepool) etc. Don't like this
idea, very basic and also manual etc. </SPAN></FONT></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">B
- Can use IPCC Express – My question here is will we have to force all calls
through an auto attendant or is it possible to still have the main numbers
reach the attendant users directly but break out on the side without forcing
all incoming calls via auto attendant, for example have a DN that the
attendants can forward their phones to when its is after-hours or a DN that is
the member picked when no AC users are logged in etc. And maybe another DN to
forward to when the company closes for holiday. Forcing things through an auto
attendant is probably more professional and automated and can select holidays
of a calendar etc. but some customers don't want incoming calls via the auto
attendant. </SPAN></FONT></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">C
- Can something like this be done using Unity Connection.</SPAN></FONT></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I
guess I am asking some very basic questions. I have relatively good call
manager experience but limited IPCC and Unity call handling experience.
</SPAN></FONT></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P><B><I><FONT face="Times New Roman" color=black size=2><SPAN lang=EN-US
style="FONT-WEIGHT: bold; FONT-SIZE: 11pt; COLOR: black; FONT-STYLE: italic">Erik
Erasmus </SPAN></FONT></I></B><SPAN lang=EN-US></SPAN></P>
<P><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"></SPAN></FONT> </P></DIV></DIV>
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