We are using UM. So here is what I have done, setup an AD and Exchange account for the voicemail box. Say "NetSupport" for example. The idea being I can give people for that group access to it, that way we don't have the voicemail going out to a bunch of people and then have multiple people working an issue at the same time.
<br><br>Now, what I have never used is alternate extensions. It would be great to have these individuals be able to have messages in this box appear via the MWI on their phone. I admit though I am not sure how to do this.
<br><br>I went to my unity subscriber info, selected alternate extensions and tried adding the extension I setup for the "NetSupport" subscriber but it says it is already in use. I must not fully understand something or how you did this.
<br><br>Care to elaborate or point me in the right direction?<br><br><div><span class="gmail_quote">On 11/9/06, <b class="gmail_sendername">Voll, Scott</b> <<a href="mailto:Scott.Voll@wesd.org">Scott.Voll@wesd.org</a>> wrote:
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<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">You didn't say if you where UM or VM
but we are UM and we have a separate UM box that we have given everyone access
to. As they reply to the VM they can delete them. That way we don't
have multiple people calling the same VM user back.</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Alternate Extensions WMI would also be a
good idea.</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Another option would be a distribution
list on the VM but then again you might get suck with multiple people calling
the VM user back.</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Scott</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
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<p><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
cisco-voip-bounces@puck.nether.net</a>] <b><span style="font-weight: bold;">On Behalf Of </span></b>Jim Koniecki (US)<br>
<b><span style="font-weight: bold;">Sent:</span></b> Thursday, November 09, 2006
12:11 PM<br>
<b><span style="font-weight: bold;">To:</span></b> Tech Guy;
<a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net</a><br>
<b><span style="font-weight: bold;">Subject:</span></b> Re: [cisco-voip] Group
Voice Mail Box ?</span></font></p>
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<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">I am not sure how many users are members
of each CSQ but you could try Alternate Extensions in Unity. </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<div>
<div style="text-align: center;" align="center"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">
<hr align="center" size="2" width="100%">
</span></font></div>
<p><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
cisco-voip-bounces@puck.nether.net</a>] <b><span style="font-weight: bold;">On Behalf Of </span></b>Tech Guy<br>
<b><span style="font-weight: bold;">Sent:</span></b> Thursday, November 09, 2006
2:50 PM<br>
<b><span style="font-weight: bold;">To:</span></b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net</a><br>
<b><span style="font-weight: bold;">Subject:</span></b> [cisco-voip] Group Voice
Mail Box ?</span></font></p>
</div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">Looking to hear from others on ideas as to how best to achieve a group
voice mail box.<br>
<br>
We use callmanager, unity and IPCC. I basically need to have voice mail
boxes for different IPCC CSQ's. Hence why I call it a group voice mail
box. <br>
<br>
The problem is the extension for these group voice mail boxes will not actually
belong to any one person so there is no phone light indicator. Kind of a
bummer but no big deal.<br>
<br>
Ideally I guess I would like to have the voice mails forward to email for each
of the users. <br>
<br>
Just don't know the best way to accomplish it. I know there will be many
different ways, so maybe if I hear from others how they do it then I can
compare and apply the option I think fits our needs best.</span></font></p>
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