We're using it at 1 call center. Havent had any problems once I figured
out how the audio got shipped around and that I needed to permit the
voice vlan traffic through to the PC VLAN in callmanager. We are
running 4.0.4, i'm assuming the feature is there in 4.0.1<br>
<br>
check out the CAD installation guide for some instructions on setting it up (not the first place I looked for it)<br>
<br>
pros<br>
-dont need to set up RSPAN, the audio is collected from CAD and sent to the supervisor desktop app that is monitoring<br>
-no additional equipment to install<br>
<br>
cons/requirements<br>
-have to permit voice vlan traffic to the PC port on phones that need to be monitored.<br>-PC must be connected to the IP Phone PC port<br>
-desktop NIC must support 802.1Q<br>
-you have an additional RTP stream for the monitored audio coming from CAD (in addition to any RTP streams for recording)<br>
-doesnt work with IP Phone Agent or Citrix<br>
-you need IPCC xpess enhanced or premium<br>
<br><div><span class="gmail_quote">On 11/20/06, <b class="gmail_sendername">Voll, Scott</b> <<a href="mailto:Scott.Voll@wesd.org">Scott.Voll@wesd.org</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="purple" lang="EN-US">
<div>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">I'm using IPCCx 4.0.1sr1 and I'm currently using
RSPAN to monitor my agents.</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">How do I monitor agents without the RSPAN? I'm not
finding the right docs. Is anyone doing this in production? Pro's / Con's?</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Thanks</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Scott</span></font></p>
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https://puck.nether.net/mailman/listinfo/cisco-voip</a><br><br><br></blockquote></div><br><br clear="all"><br>-- <br>Ed Leatherman<br>Senior Voice Engineer<br>West Virginia University<br>Telecommunications and Network Operations