We use Dell PC's and havent had any trouble yet. Jinx :)<br><br>CAD installation guide is:<br><a href="http://www.cisco.com/application/pdf/en/us/guest/products/ps6488/c1097/ccmigration_09186a00804a2431.pdf">http://www.cisco.com/application/pdf/en/us/guest/products/ps6488/c1097/ccmigration_09186a00804a2431.pdf
</a><br>The portion discussing requirements for the built-in silent monitoring is in the "Before you Install CAD" section strangely enough, rather than in the VOIP Monitoring Service in the Appendix.. kinda confusing I almost didnt find it again.
<br><br><div><span class="gmail_quote">On 11/21/06, <b class="gmail_sendername">Voll, Scott</b> <<a href="mailto:Scott.Voll@wesd.org">Scott.Voll@wesd.org</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="blue" lang="EN-US">
<div>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">I'm lost with the new website (CCO) and
where to find the actual setup instructions. Can someone send me the direct
link?</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Is anyone using Dell PC's in this
configuration? They all use the Broadcom NICs.</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Thanks</span></font></p><div><span class="e" id="q_10f0bad4c51f4f09_1">
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Scott</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<div>
<div style="text-align: center;" align="center"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">
<hr align="center" size="2" width="100%">
</span></font></div>
<p><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;"> Ed Leatherman
[mailto:<a href="mailto:ealeatherman@gmail.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">ealeatherman@gmail.com</a>] <br>
<b><span style="font-weight: bold;">Sent:</span></b> Monday, November 20, 2006
4:31 PM<br>
<b><span style="font-weight: bold;">To:</span></b> Voll, Scott<br>
<b><span style="font-weight: bold;">Cc:</span></b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net</a><br>
<b><span style="font-weight: bold;">Subject:</span></b> Re: [cisco-voip] IPCCx
silent monitoring</span></font></p>
</div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
<p style="margin-bottom: 12pt;"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">We're using it at 1 call center.
Havent had any problems once I figured out how the audio got shipped around and
that I needed to permit the voice vlan traffic through to the PC VLAN in
callmanager. We are running 4.0.4, i'm assuming the feature is there in 4.0.1<br>
<br>
check out the CAD installation guide for some instructions on setting it up
(not the first place I looked for it)<br>
<br>
pros<br>
-dont need to set up RSPAN, the audio is collected from CAD and sent to the
supervisor desktop app that is monitoring<br>
-no additional equipment to install<br>
<br>
cons/requirements<br>
-have to permit voice vlan traffic to the PC port on phones that need to be
monitored.<br>
-PC must be connected to the IP Phone PC port<br>
-desktop NIC must support 802.1Q<br>
-you have an additional RTP stream for the monitored audio coming from CAD (in
addition to any RTP streams for recording)<br>
-doesnt work with IP Phone Agent or Citrix<br>
-you need IPCC xpess enhanced or premium</span></font></p>
<div>
<p><span><font face="Times New Roman" size="3"><span style="font-size: 12pt;">On 11/20/06, <b><span style="font-weight: bold;">Voll,
Scott</span></b> <<a href="mailto:Scott.Voll@wesd.org" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">Scott.Voll@wesd.org</a>>
wrote:</span></font></span></p>
<div link="blue" vlink="purple">
<div>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">I'm
using IPCCx 4.0.1sr1 and I'm currently using RSPAN to monitor my agents.</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">How
do I monitor agents without the RSPAN? I'm not finding the right
docs. Is anyone doing this in production? Pro's / Con's?</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Thanks</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Scott</span></font></p>
</div>
</div>
<p style="margin-bottom: 12pt;"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"><br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
<br>
</span></font></p>
</div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"><br>
<br clear="all">
<br>
-- <br>
Ed Leatherman<br>
Senior Voice Engineer<br>
West Virginia University<br>
Telecommunications and Network Operations </span></font></p>
</span></div></div>
</div>
</blockquote></div><br><br clear="all"><br>-- <br>Ed Leatherman<br>Senior Voice Engineer<br>West Virginia University<br>Telecommunications and Network Operations