<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; ">you could start with AC client traces on the PC,<DIV>you could get the TCD traces from the CM server</DIV><DIV>or TCD talks to CTI so take the SDL\CTI traces and search for 0x8 to find errors there</DIV><DIV>or you could look at the CTILineRedirectReq and CTILineRedirectRes signals in SDL\CCM traces</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>what version of CM? and how is AC configured to know the VM Pilot number for that user. In older CM versions you had to configure an ini file, in newer versions we do a database dip to get the profile and pilot number.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>/Wes</DIV><DIV><BR><DIV><DIV>On Nov 27, 2006, at 8:30 PM, Jason Aarons ((US)) wrote:</DIV><BR class="Apple-interchange-newline"> <DIV class="Section1"><P class="MsoNormal"><FONT size="2" face="Arial"><SPAN style="font-size:10.0pt; font-family:Arial">In Attendant Console I get a call, lookup a user in Corp Directory, right click on that user then choose voice-mail. It fails to transfer the caller to voicemail.<O:P></O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" face="Arial"><SPAN style="font-size:10.0pt; font-family:Arial"><O:P> </O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" face="Arial"><SPAN style="font-size:10.0pt; font-family:Arial">Ideas on where to start troubleshooting?<O:P></O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" face="Arial"><SPAN style="font-size:10.0pt; font-family:Arial"><O:P> </O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" face="Arial"><SPAN style="font-size:10.0pt; font-family:Arial">I can transfer callers to extensions with no issues, just right click voicemail fails.<O:P></O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="2" face="Arial"><SPAN style="font-size:10.0pt; font-family:Arial"><O:P> </O:P></SPAN></FONT></P><P class="MsoNormal"><FONT size="3" face="Times New Roman"><SPAN style="font-size: 12.0pt"> </SPAN><O:P></O:P></FONT></P><P class="MsoNormal"><FONT size="3" face="Times New Roman"><SPAN style="font-size: 12.0pt"><O:P> </O:P></SPAN></FONT></P> </DIV><DIV><BR class="khtml-block-placeholder"></DIV><HR size="1"><DIV><BR class="khtml-block-placeholder"></DIV><P><STRONG> Disclaimer: This e-mail communication and any attachments may contain confidential and privileged information and is for use by the designated addressee(s) named above only. If you are not the intended addressee, you are hereby notified that you have received this communication in error and that any use or reproduction of this email or its contents is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by replying to this message and deleting it from your computer. Thank you. </STRONG></P><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">_______________________________________________</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">cisco-voip mailing list</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><A href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><A href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</A></DIV> </DIV><BR></DIV></BODY></HTML>