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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks Ed.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Just to add a full circle in case someone
else googles this, this link <a
href="http://www.cisco.com/en/US/customer/products/sw/custcosw/ps1846/products_tech_note09186a008075025a.shtml">http://www.cisco.com/en/US/customer/products/sw/custcosw/ps1846/products_tech_note09186a008075025a.shtml</a>
really helped me.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Scott<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Ed Leatherman
[mailto:ealeatherman@gmail.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, November 21, 2006
11:04 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Voll, Scott<br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] IPCCx
silent monitoring</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>We use Dell PC's and
havent had any trouble yet. Jinx :)<br>
<br>
CAD installation guide is:<br>
<a
href="http://www.cisco.com/application/pdf/en/us/guest/products/ps6488/c1097/ccmigration_09186a00804a2431.pdf">http://www.cisco.com/application/pdf/en/us/guest/products/ps6488/c1097/ccmigration_09186a00804a2431.pdf
</a><br>
The portion discussing requirements for the built-in silent monitoring is in
the "Before you Install CAD" section strangely enough, rather than in
the VOIP Monitoring Service in the Appendix.. kinda confusing I almost didnt
find it again. <o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 11/21/06, <b><span style='font-weight:bold'>Voll,
Scott</span></b> <<a href="mailto:Scott.Voll@wesd.org">Scott.Voll@wesd.org</a>>
wrote:</span></font></span><o:p></o:p></p>
<div link=blue vlink=blue>
<div>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>I'm lost with the new website (CCO) and where to find the
actual setup instructions. Can someone send me the direct link?</span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>Is anyone using Dell PC's in this configuration? They all use
the Broadcom NICs.</span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>Thanks</span></font><o:p></o:p></p>
<div><span id="q_10f0bad4c51f4f09_1">
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>Scott</span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
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<p><b><font size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;
font-weight:bold'>From:</span></font></b><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'> Ed Leatherman [mailto:<a
href="mailto:ealeatherman@gmail.com" target="_blank">ealeatherman@gmail.com</a>]
<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, November 20, 2006
4:31 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Voll, Scott<br>
<b><span style='font-weight:bold'>Cc:</span></b> <a
href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] IPCCx
silent monitoring</span></font><o:p></o:p></p>
</div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
<p style='margin-bottom:12.0pt'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>We're using it at 1 call center. Havent had any
problems once I figured out how the audio got shipped around and that I needed
to permit the voice vlan traffic through to the PC VLAN in callmanager. We are
running 4.0.4, i'm assuming the feature is there in 4.0.1<br>
<br>
check out the CAD installation guide for some instructions on setting it up
(not the first place I looked for it)<br>
<br>
pros<br>
-dont need to set up RSPAN, the audio is collected from CAD and sent to the
supervisor desktop app that is monitoring<br>
-no additional equipment to install<br>
<br>
cons/requirements<br>
-have to permit voice vlan traffic to the PC port on phones that need to be
monitored.<br>
-PC must be connected to the IP Phone PC port<br>
-desktop NIC must support 802.1Q<br>
-you have an additional RTP stream for the monitored audio coming from CAD (in
addition to any RTP streams for recording)<br>
-doesnt work with IP Phone Agent or Citrix<br>
-you need IPCC xpess enhanced or premium<o:p></o:p></span></font></p>
<div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>On
11/20/06, <b><span style='font-weight:bold'>Voll, Scott</span></b> <<a
href="mailto:Scott.Voll@wesd.org" target="_blank">Scott.Voll@wesd.org</a>>
wrote:<o:p></o:p></span></font></p>
<div link=blue vlink=purple>
<div>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I'm
using IPCCx 4.0.1sr1 and I'm currently using RSPAN to monitor my agents.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>How
do I monitor agents without the RSPAN? I'm not finding the right
docs. Is anyone doing this in production? Pro's / Con's?</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Thanks</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Scott</span></font><o:p></o:p></p>
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<p style='margin-bottom:12.0pt'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><br>
_______________________________________________<br>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'><br>
<br clear=all>
<br>
-- <br>
Ed Leatherman<br>
Senior Voice Engineer<br>
<st1:place w:st="on"><st1:PlaceName w:st="on">West Virginia</st1:PlaceName> <st1:PlaceType
w:st="on">University</st1:PlaceType></st1:place><br>
Telecommunications and Network Operations <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br clear=all>
<br>
-- <br>
Ed Leatherman<br>
Senior Voice Engineer<br>
<st1:place w:st="on"><st1:PlaceName w:st="on">West Virginia</st1:PlaceName> <st1:PlaceType
w:st="on">University</st1:PlaceType></st1:place><br>
Telecommunications and Network Operations <o:p></o:p></span></font></p>
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