<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<!--[if !mso]>
<style>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
..shape {behavior:url(#default#VML);}
</style>
<![endif]-->
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:blue;
text-decoration:underline;}
p
{mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman";}
span.EmailStyle21
{mso-style-type:personal-reply;
font-family:Arial;
color:navy;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
{page:Section1;}
-->
</style>
</head>
<body lang=EN-US link=blue vlink=blue>
<div class=Section1>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I’ll check that versions match.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Unity 4.0(4)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Justin Steinberg
[mailto:jsteinberg@gmail.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, November 27, 2006
9:00 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Jason Aarons (US)<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip]
Attendant Console > Right Click on Corp Directory User > Voicemail</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>1) check to make sure the
AC client version is the same as the AC server version. I.e.
HELP>ABOUT<br>
<br>
2) are you using unity or another voicemail solution?<br>
'<br>
<br>
<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 11/27/06, <b><span style='font-weight:bold'>Jason
Aarons (US)</span></b> <<a href="mailto:jason.aarons@us.didata.com">jason.aarons@us.didata.com</a>>
wrote:</span></font></span><o:p></o:p></p>
<div link=blue vlink=blue>
<div>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>CCM 4.1(3)SR3x</span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>Where do you configure AC to know the VM Pilot number for
each user?</span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center>
</span></font></div>
<p><b><font size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;
font-weight:bold'>From:</span></font></b><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'> Wes Sisk [mailto:<a
href="mailto:wsisk@cisco.com" target="_blank">wsisk@cisco.com</a>] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, November 27, 2006
8:39 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Jason Aarons (US)<br>
<b><span style='font-weight:bold'>Cc:</span></b> <a
href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip]
Attendant Console > Right Click on Corp Directory User > Voicemail</span></font><o:p></o:p></p>
</div>
<div><span id="q_10f2c3a902e72190_1">
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>you could
start with AC client traces on the PC,<o:p></o:p></span></font></p>
<div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>you could
get the TCD traces from the CM server<o:p></o:p></span></font></p>
</div>
<div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>or TCD
talks to CTI so take the SDL\CTI traces and search for 0x8 to find errors there<o:p></o:p></span></font></p>
</div>
<div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>or you
could look at the CTILineRedirectReq and CTILineRedirectRes signals in
SDL\CCM traces<o:p></o:p></span></font></p>
</div>
<div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>what
version of CM? and how is AC configured to know the VM Pilot number for that
user. In older CM versions you had to configure an ini file, in newer
versions we do a database dip to get the profile and pilot number.<o:p></o:p></span></font></p>
</div>
<div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>/Wes<o:p></o:p></span></font></p>
</div>
<div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
<div>
<div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>On Nov
27, 2006, at 8:30 PM, Jason Aarons ((US)) wrote:<o:p></o:p></span></font></p>
</div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
<div>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>In
Attendant Console I get a call, lookup a user in Corp Directory, right click on
that user then choose voice-mail. It fails to transfer the caller to
voicemail.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Ideas
on where to start troubleshooting?</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I
can transfer callers to extensions with no issues, just right click voicemail
fails.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><o:p></o:p></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
</div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=1 width="100%" align=center>
</span></font></div>
<div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
</div>
<p><strong><b><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>Disclaimer:
This e-mail communication and any attachments may contain confidential and
privileged information and is for use by the designated addressee(s) named
above only. If you are not the intended addressee, you are hereby notified that
you have received this communication in error and that any use or reproduction
of this email or its contents is strictly prohibited and may be unlawful. If
you have received this communication in error, please notify us immediately by
replying to this message and deleting it from your computer. Thank you. </span></font></b></strong><o:p></o:p></p>
<div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>_______________________________________________<o:p></o:p></span></font></p>
</div>
<div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>cisco-voip
mailing list<o:p></o:p></span></font></p>
</div>
<div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'><a
href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>
<o:p></o:p></span></font></p>
</div>
<div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'><a
href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck..nether.net/mailman/listinfo/cisco-voip
</a><o:p></o:p></span></font></p>
</div>
</div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
</div>
</div>
</div>
</div>
</span>
<div><span id="q_10f2c3a902e72190_3">
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=1 width="100%" align=center>
</span></font></div>
<p><strong><b><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>Disclaimer:
This e-mail communication and any attachments may contain confidential and
privileged information and is for use by the designated addressee(s) named
above only. If you are not the intended addressee, you are hereby notified that
you have received this communication in error and that any use or reproduction
of this email or its contents is strictly prohibited and may be unlawful. If
you have received this communication in error, please notify us immediately by
replying to this message and deleting it from your computer. Thank you. </span></font></b></strong><o:p></o:p></p>
</div>
</div>
</span>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net </a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
<br>
<o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
</body>
</html>
<HTML><BODY><P><hr size=1></P>
<P><STRONG>
Disclaimer:
This e-mail communication and any attachments may contain confidential and privileged information and is for use by the designated addressee(s) named above only. If you are not the intended addressee, you are hereby notified that you have received this communication in error and that any use or reproduction of this email or its contents is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by replying to this message and deleting it from your computer. Thank you.
</STRONG></P></BODY></HTML>