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<DIV dir=ltr align=left><SPAN class=084483318-29112006><FONT face=Tahoma
size=2>Is your gateway MGCP? If so, are you using the ccm-manager
music-on-hold command on the router?</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=084483318-29112006><FONT face=Tahoma
size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=084483318-29112006><FONT face=Tahoma
size=2>Also, curious about this, wondering if you are getting unicast because
you have opted to insert an MTP into the audio flow. If you uncheck, does
it attempt to use a multicast port?</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Erik Erasmus
(E)<BR><B>Sent:</B> Wednesday, November 29, 2006 2:11 AM<BR><B>To:</B> Cheng,
Cathy (VIC)<BR><B>Cc:</B> cisco-voip@puck.nether.net<BR><B>Subject:</B> Re:
[cisco-voip] Attendant console queue MOH resource<BR></FONT><BR></DIV>
<DIV></DIV>
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<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Should be able
to<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">You can create a
dedicated devpool for attendant MOH so that attendant can use a different MOH
source than normal users. I have done that before. The problem I had was that
even when I select multicast for the source I noticed that 9by looking at the
cisco MOH device in perf mon) that callers from the PSTN to the attendant Q or
when placed on hold get unicast MOh. I also had to tick the “require media
termination” on my gateway config in CCM otherwise I could not get any MOH out
to pstn callers as soon as I enabled multicast MOh<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
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style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<P class=MsoNormal><B><I><FONT face="Times New Roman" color=black size=2><SPAN
lang=EN-US
style="FONT-WEIGHT: bold; FONT-SIZE: 11pt; COLOR: black; FONT-STYLE: italic">Erik
Erasmus<o:p></o:p></SPAN></FONT></I></B></P></DIV>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
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<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN lang=EN-US
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN lang=EN-US
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B><SPAN
style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Cheng, Cathy (VIC)<BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> 28 November 2006 11:56 PM<BR><B><SPAN
style="FONT-WEIGHT: bold">To:</SPAN></B> <st1:PersonName
w:st="on">cisco-voip@puck.nether.net</st1:PersonName><BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> [cisco-voip] Attendant console
queue MOH resource</SPAN></FONT><SPAN lang=EN-US><o:p></o:p></SPAN></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<P><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Hi
Guys,</SPAN></FONT> <o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">On
the AC pilot point configuration page, Common Profile & Device Pool are both
related to MOH resource, Which one is AC queue will
use?</SPAN></FONT><o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Does AC queue can work with
multicast MOH resource?</SPAN></FONT> <o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Thanks</SPAN></FONT> <o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Cathy</SPAN></FONT> <o:p></o:p></P>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"><BR><BR><o:p></o:p></SPAN></FONT></P>
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