I sincerely appreciate the info, very nice and detailed!<br><br>I think the part I am having the most problems with is the triggering contact variable portion. I am running 4.0(3) premium.<br><br>I assume this would be the main application script I am using. Within that script it starts with "Start" then the next is a "Accept (--Triggering Contact--)
<br><br>I looked at the properties of this triggering contact, but I don't see anything really to change or that stands out.<br><br>I am a complete noob at this scripting, so forgive me for not following.<br><br>If anyone understands what I need to do here in order to try to follow the rest of the directions below I would greatly appreciate hearing from you.
<br><br>Appreciate all the help everyone has provided so far! Couldn't have done it without this list.<br><br><br><div><span class="gmail_quote">On 11/27/06, <b class="gmail_sendername">Jonathan Charles</b> <<a href="mailto:jonvoip@gmail.com">
jonvoip@gmail.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">First, you need to grab this info into a variable, this depends substantially on the version of IPCC being run (you need to grab this from the Triggering Contact, and place it into a variable...)
<br><br>Once you have done that... do this:
<br><br>Go to the IPCC server, launch Desktop Administrator. Expand Locations and Expand the server. Click the plus sign on Enterprise Data Configuration, Click on Enterprise Data.<br><br>Under Field List, click Add and add a Field Name and Display Name of the variable you want to display (the Field Name should be the same as the variable that has the data you need), make it a Scalar, Click OK. and Click Apply.
<br><br>Under Layout List, select the Default layout, and click Edit.<br><br>Move the new Field over (from Available Fields) to Fields In Lauout, order them as you like, Click OK.<br><br>Click Apply.<br><br>Expand Personnel Configuration on the left, Click on Agents, select the Agent, Click Properties and change their Work Flow Group to default (if it isn't already).
<br><br>Test repeatedly.<br><span class="sg"><br><br><br>Jonathan</span></blockquote></div><br>