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<title>Attendant console queue MOH resource</title>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Should be able to<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>You can create a dedicated devpool for
attendant MOH so that attendant can use a different MOH source than normal
users. I have done that before. The problem I had was that even when I select
multicast for the source I noticed that 9by looking at the cisco MOH device in
perf mon) that callers from the PSTN to the attendant Q or when placed on hold
get unicast MOh. I also had to tick the “require media termination”
on my gateway config in CCM otherwise I could not get any MOH out to pstn
callers as soon as I enabled multicast MOh<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal style='text-autospace:none'><b><i><font size=2 color=black
face="Times New Roman"><span lang=EN-US style='font-size:11.0pt;color:black;
font-weight:bold;font-style:italic'>Erik Erasmus<o:p></o:p></span></font></i></b></p>
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10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Cheng, Cathy (VIC)<br>
<b><span style='font-weight:bold'>Sent:</span></b> 28 November 2006 11:56 PM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">cisco-voip@puck.nether.net</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] Attendant
console queue MOH resource</span></font><span lang=EN-US><o:p></o:p></span></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Hi
Guys,</span></font> <o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>On
the AC pilot point configuration page, Common Profile & Device Pool are
both related to MOH resource, Which one is AC queue will use?</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Does
AC queue can work with multicast MOH resource?</span></font> <o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Thanks</span></font>
<o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Cathy</span></font>
<o:p></o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><br>
<br>
<o:p></o:p></span></font></p>
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