On a similar topic... is there any way to give people access to IPCC 4.0(4) RTMT without giving them admin access to IPCC?<br><br><br>Jonathan<br><br><div><span class="gmail_quote">On 11/29/06, <b class="gmail_sendername">
Voll, Scott</b> <<a href="mailto:Scott.Voll@wesd.org">Scott.Voll@wesd.org</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">I have seen where someone make a XML app
for the phone that could look at each queue, who was logged in, how many, and
how long the longest person had been in there.</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Pretty neat and it was home grown also.</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Scott</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
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<p><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
cisco-voip-bounces@puck.nether.net</a>] <b><span style="font-weight: bold;">On Behalf Of </span></b>Jason Aarons (US)<br>
<b><span style="font-weight: bold;">Sent:</span></b> Wednesday, November 29, 2006
3:41 PM<span class="q"><br>
<b><span style="font-weight: bold;">To:</span></b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net</a><br></span>
<b><span style="font-weight: bold;">Subject:</span></b> Re: [cisco-voip] IPCC:
Best way to present queue stats to everyone?</span></font></p>
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<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">The Cisco Agent Desktop presents the same
realtime stats found in AppAdmin/RealTime to CAD users. It's in the
menus somewhere on the CAD software.</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">For $$$ use Symon Enterprise Server, it
does a ODBC connection to IPCC's db and can do Notification Area pop ups
like Outlook when threasholds are crossed, etc. Contact a Symon or
Dimension Data sales rep for a sales pitch. </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Good dev and database person could
customize anything. Cisco says do what you want with Crystal Reports,
etc. But the out of box reporting in Express is limited. We wrote a app
for 50" plasmas to show stats in huge fonts you can see across a room.
At a previous job we had RealStats running at the end of each cube row for
employees to go look at.</span></font></p>
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<p><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
cisco-voip-bounces@puck.nether.net</a>] <b><span style="font-weight: bold;">On Behalf Of </span></b>Tech Guy<br>
<b><span style="font-weight: bold;">Sent:</span></b> Wednesday, November 29, 2006
4:52 PM<br>
<b><span style="font-weight: bold;">To:</span></b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net</a><br>
<b><span style="font-weight: bold;">Subject:</span></b> [cisco-voip] IPCC: Best
way to present queue stats to everyone?</span></font></p>
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<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
<p style="margin-bottom: 12pt;"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">Running IPCC Express
Premium 4.0(3) and wondering if there is a simple way to show queue information
and stats? Real time info that is.<br>
<br>
Currently I don't seem to see a way to present this info to everyone, not even
agents. I assumed that agents would be able to see queues from the agent
desktop and say calls in queue and so on. <br>
<br>
Since that is not the case I am wondering what others do if anything to present
queue stats to everyone?<br>
<br>
Guess maybe there is a way to pull the info out and post to a web page?
Anyone done anything like that? Have examples or anything? Any
ideas would be helpful. </span></font></p>
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