I thought Calling Name was one of the Triggering Contact variables from get Contact Info, but it isn't...<br><br>You only appear to have, Type, Language, ASR Supported, Active, Aborting, Session, Handled, Identifier, Implementation ID, etc...
<br><br>But, in theory, this should work... but some other way.<br><br><br>Jonathan<br><br><div><span class="gmail_quote">On 11/30/06, <b class="gmail_sendername">Tech Guy</b> <<a href="mailto:techguy@gmail.com">techguy@gmail.com
</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div>OK, So I am trying to get Caller Name to show up in the Cisco Agent Desktop for the agents since all calls come from internal sources using IP phones and call manager.
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<div>Anyway someone said I needed to do the following:</div>
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<div>"First, you need to grab this info into a variable, this depends substantially on the version of IPCC being run (you need to grab this from the Triggering Contact, and place it into a variable...)"</div>
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<div>I am running IPCC express premium 4.0(3), script is up and working fine, agents are working and so on.</div>
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<div>But I don't understand what the person meant by that statement above. Can anyone offer guidance on this?</div>
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