<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<!--[if !mso]>
<style>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style>
<![endif]-->
<title>Attendant console queue MOH resource</title>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="PersonName" downloadurl="http://www.microsoft.com"/>
<!--[if !mso]>
<style>
st1\:*{behavior:url(#default#ieooui) }
</style>
<![endif]-->
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Webdings;
panose-1:5 3 1 2 1 5 9 6 7 3;}
@font-face
{font-family:"Wingdings 2";
panose-1:5 2 1 2 1 5 7 7 7 7;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
p
{mso-margin-top-alt:auto;
margin-right:0cm;
mso-margin-bottom-alt:auto;
margin-left:0cm;
font-size:12.0pt;
font-family:"Times New Roman";}
span.EmailStyle18
{mso-style-type:personal;
font-family:Arial;
color:navy;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:Arial;
color:navy;}
@page Section1
{size:595.3pt 841.9pt;
margin:72.0pt 90.0pt 72.0pt 90.0pt;}
div.Section1
{page:Section1;}
-->
</style>
</head>
<body lang=EN-GB link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Hi<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I am using an H323 gateway at HQ –
and not talking about the MOH under SRST using branch flash and fooling the
phones with the signalling to think they are listening to multicast MOH from
the HQ site. Simply – a case of because we are going that route for
branches we enabled multicast MOH at HQ and then realised MOH towards PSTN
stopped working on the h323 gateway. That is when I started looking at the perf
mon counters for cisco MOH device and plying with the the require MTP tick on
the ccm gateway.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Did not have time to play on this again –
was pulled off to other work. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal style='text-autospace:none'><b><i><font size=2 color=black
face="Times New Roman"><span lang=EN-US style='font-size:11.0pt;color:black;
font-weight:bold;font-style:italic'>Erik Erasmus (B Eng)<o:p></o:p></span></font></i></b></p>
<p class=MsoNormal style='text-autospace:none'><b><i><font size=2 color=black
face="Times New Roman"><span lang=EN-US style='font-size:11.0pt;color:black;
font-weight:bold;font-style:italic'>CCIE # 4408<o:p></o:p></span></font></i></b></p>
<p class=MsoNormal style='text-autospace:none'><b><i><font size=2 color=black
face="Times New Roman"><span lang=EN-US style='font-size:11.0pt;color:black;
font-weight:bold;font-style:italic'>LAN/WAN Design & System Integration<o:p></o:p></span></font></i></b></p>
<p class=MsoNormal style='text-autospace:none'><b><i><font size=2 color=black
face="Times New Roman"><span lang=EN-US style='font-size:11.0pt;color:black;
font-weight:bold;font-style:italic'>Telkom SA<o:p></o:p></span></font></i></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 color=black
face="Wingdings 2"><span lang=EN-US style='font-size:12.0pt;font-family:"Wingdings 2";
color:black'>'</span></font><b><i><font size=2 color=black><span lang=EN-US
style='font-size:11.0pt;color:black;font-weight:bold;font-style:italic'>: +27
12 680 8320</span></font></i></b><font color=black><span lang=EN-US
style='color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 color=black
face=Webdings><span lang=EN-US style='font-size:12.0pt;font-family:Webdings;
color:black'>Ê</span></font><b><i><font size=2 color=black><span lang=EN-US
style='font-size:11.0pt;color:black;font-weight:bold;font-style:italic'>: +27
12 680 7388</span></font></i></b><font color=black><span lang=EN-US
style='color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 color=black
face=Webdings><span lang=EN-US style='font-size:12.0pt;font-family:Webdings;
color:black'>È</span></font><b><i><font size=2 color=black><span lang=EN-US
style='font-size:11.0pt;color:black;font-weight:bold;font-style:italic'>: +27
82 4106420 </span></font></i></b><font color=black><span lang=EN-US
style='color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 color=black
face=Wingdings><span lang=EN-US style='font-size:12.0pt;font-family:Wingdings;
color:black'>*</span></font><font color=black><span lang=EN-US
style='color:black'>: </span></font><b><i><font size=2 color="#339966"><span
lang=EN-US style='font-size:11.0pt;color:#339966;font-weight:bold;font-style:
italic'> <a href="mailto:erasmue4@telkom.co.za">erasmue4@telkom.co.za</a><o:p></o:p></span></font></i></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 color=navy
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 color=navy
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt;color:navy'>
</span></font><font size=2 color=navy face=Arial><span lang=EN-ZA
style='font-size:10.0pt;font-family:Arial;color:navy'><img border=0 width=49
height=45 id="_x0000_i1028" src="cid:image001.jpg@01C71492.119BEA80"></span></font><font
color=navy><span lang=EN-US style='color:navy'> <o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
Fred Nielsen [mailto:fwn@feasible.net] <br>
<b><span style='font-weight:bold'>Sent:</span></b> 29 November 2006 08:35 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Erik Erasmus (E); 'Cheng,
Cathy (VIC)'<br>
<b><span style='font-weight:bold'>Cc:</span></b> <st1:PersonName w:st="on">cisco-voip@puck.nether.net</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [cisco-voip]
Attendant console queue MOH resource</span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'>Is your gateway MGCP? If so, are you using the
ccm-manager music-on-hold command on the router?</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'>Also, curious about this, wondering if you are getting
unicast because you have opted to insert an MTP into the audio flow. If
you uncheck, does it attempt to use a multicast port?</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabIndex=-1>
</span></font></div>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><font size=2 face=Tahoma><span
lang=EN-US style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Erik Erasmus (E)<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, November 29, 2006
2:11 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Cheng, Cathy (VIC)<br>
<b><span style='font-weight:bold'>Cc:</span></b> <st1:PersonName w:st="on">cisco-voip@puck.nether.net</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip]
Attendant console queue MOH resource</span></font><span lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Should be able to<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>You can create a dedicated devpool for
attendant MOH so that attendant can use a different MOH source than normal
users. I have done that before. The problem I had was that even when I select
multicast for the source I noticed that 9by looking at the cisco MOH device in perf
mon) that callers from the PSTN to the attendant Q or when placed on hold get
unicast MOh. I also had to tick the “require media termination” on
my gateway config in CCM otherwise I could not get any MOH out to pstn callers
as soon as I enabled multicast MOh<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><b><i><font size=2 color=black face="Times New Roman"><span
lang=EN-US style='font-size:11.0pt;color:black;font-weight:bold;font-style:
italic'>Erik Erasmus<o:p></o:p></span></font></i></b></p>
</div>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabIndex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Cheng, Cathy (VIC)<br>
<b><span style='font-weight:bold'>Sent:</span></b> 28 November 2006 11:56 PM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">cisco-voip@puck.nether.net</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] Attendant
console queue MOH resource</span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Hi
Guys,</span></font> <o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>On
the AC pilot point configuration page, Common Profile & Device Pool are
both related to MOH resource, Which one is AC queue will use?</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Does
AC queue can work with multicast MOH resource?</span></font> <o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Thanks</span></font>
<o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Cathy</span></font>
<o:p></o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>E-mail
Disclaimer:</span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Any
personal information in this e-mail must be handled in accordance with the
provisions of the Privacy Act 1988 [Cth]. The information contained in
the e-mail may be confidential and if the person receiving the e-mail is not
the intended recipient they should immediately advise ARCBS by e-mail response
to the ARCBS sender and then deal with the e-mail as directed by ARCBS. The
views expressed in the e-mail are those of the individual sender unless
otherwise stated to be the views of ARCBS. No warranties are provided that the
e-mail is computer virus or other defect free.</span></font><o:p></o:p></p>
<table class=MsoNormalTable border=0 cellpadding=0>
<tr>
<td bgcolor=white style='background:white;padding:.75pt .75pt .75pt .75pt'>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~<br>
This e-mail and its contents are subject to the Telkom SA Limited<br>
e-mail legal notice available at <br>
http://www.telkom.co.za/TelkomEMailLegalNotice.PDF<br>
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~</span></font><o:p></o:p></p>
</td>
</tr>
</table>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
</body>
</html>
<table><tr><td bgcolor=#ffffff><font color=#000000>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~<br>
This e-mail and its contents are subject to the Telkom SA Limited<br>
e-mail legal notice available at <br>
http://www.telkom.co.za/TelkomEMailLegalNotice.PDF<br>
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~<br>
</font></td></tr></table>