<div>OK, So I am trying to get Caller Name to show up in the Cisco Agent Desktop for the agents since all calls come from internal sources using IP phones and call manager.</div>
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<div>Anyway someone said I needed to do the following:</div>
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<div>"First, you need to grab this info into a variable, this depends substantially on the version of IPCC being run (you need to grab this from the Triggering Contact, and place it into a variable...)"</div>
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<div>I am running IPCC express premium 4.0(3), script is up and working fine, agents are working and so on.</div>
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<div>But I don't understand what the person meant by that statement above. Can anyone offer guidance on this?</div>