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<title>Attendant console queue MOH resource</title>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Is it an IOS bug?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I have a CMM blade and some 12.4 code had
a Multicast MOH bug that the PSTN did not get the audio stream.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Scott<o:p></o:p></span></font></p>
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10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Erik Erasmus (E)<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, November 30, 2006
5:13 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Fred Nielsen; Cheng, Cathy
(VIC)<br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip]
Attendant console queue MOH resource</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'>Hi<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'>I am using an H323
gateway at HQ – and not talking about the MOH under SRST using branch
flash and fooling the phones with the signalling to think they are listening to
multicast MOH from the HQ site. Simply – a case of because we are going
that route for branches we enabled multicast MOH at HQ and then realised MOH
towards PSTN stopped working on the h323 gateway. That is when I started
looking at the perf mon counters for cisco MOH device and plying with the the
require MTP tick on the ccm gateway.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'>Did not have time to play
on this again – was pulled off to other work. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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bold;font-style:italic'>Erik Erasmus (B Eng)<o:p></o:p></span></font></i></b></p>
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bold;font-style:italic'>Telkom SA<o:p></o:p></span></font></i></b></p>
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style='font-size:11.0pt;color:black;font-weight:bold;font-style:italic'>: +27
12 680 8320</span></font></i></b><font color=black><span style='color:black'><o:p></o:p></span></font></p>
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font-style:italic'>: +27 82 4106420 </span></font></i></b><font color=black><span
style='color:black'><o:p></o:p></span></font></p>
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color=black><span style='color:black'>: </span></font><b><i><font size=2
color="#339966"><span style='font-size:11.0pt;color:#339966;font-weight:bold;
font-style:italic'> <a href="mailto:erasmue4@telkom.co.za">erasmue4@telkom.co.za</a><o:p></o:p></span></font></i></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 color=navy
face="Times New Roman"><span style='font-size:12.0pt;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 color=navy
face="Times New Roman"><span style='font-size:12.0pt;color:navy'>
</span></font><font size=2 color=navy face=Arial><span lang=EN-ZA
style='font-size:10.0pt;font-family:Arial;color:navy'><img border=0 width=49
height=45 id="_x0000_i1028" src="cid:image001.jpg@01C71455.8C5E8990"></span></font><font
color=navy><span style='color:navy'> <o:p></o:p></span></font></p>
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style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Fred Nielsen
[mailto:fwn@feasible.net] <br>
<b><span style='font-weight:bold'>Sent:</span></b> 29 November 2006 08:35 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Erik Erasmus (E); 'Cheng,
Cathy (VIC)'<br>
<b><span style='font-weight:bold'>Cc:</span></b> <st1:PersonName w:st="on">cisco-voip@puck.nether.net</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [cisco-voip]
Attendant console queue MOH resource</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-GB
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Tahoma><span lang=EN-GB style='font-size:
10.0pt;font-family:Tahoma'>Is your gateway MGCP? If so, are you using the
ccm-manager music-on-hold command on the router?</span></font><span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-GB
style='font-size:12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Tahoma><span lang=EN-GB style='font-size:
10.0pt;font-family:Tahoma'>Also, curious about this, wondering if you are
getting unicast because you have opted to insert an MTP into the audio
flow. If you uncheck, does it attempt to use a multicast port?</span></font><span
lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-GB
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabIndex=-1>
</span></font></div>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Erik Erasmus (E)<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, November 29, 2006
2:11 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Cheng, Cathy (VIC)<br>
<b><span style='font-weight:bold'>Cc:</span></b> <st1:PersonName w:st="on">cisco-voip@puck.nether.net</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip]
Attendant console queue MOH resource</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'>Should be able to<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'>You can create a
dedicated devpool for attendant MOH so that attendant can use a different MOH
source than normal users. I have done that before. The problem I had was that
even when I select multicast for the source I noticed that 9by looking at the
cisco MOH device in perf mon) that callers from the PSTN to the attendant Q or
when placed on hold get unicast MOh. I also had to tick the “require
media termination” on my gateway config in CCM otherwise I could not get
any MOH out to pstn callers as soon as I enabled multicast MOh<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><b><i><font size=2 color=black face="Times New Roman"><span
style='font-size:11.0pt;color:black;font-weight:bold;font-style:italic'>Erik
Erasmus<o:p></o:p></span></font></i></b></p>
</div>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b><span style='font-weight:bold'>On
Behalf Of </span></b>Cheng, Cathy (VIC)<br>
<b><span style='font-weight:bold'>Sent:</span></b> 28 November 2006 11:56 PM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">cisco-voip@puck.nether.net</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] Attendant
console queue MOH resource</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-GB
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p><font size=2 face=Arial><span lang=EN-GB style='font-size:10.0pt;font-family:
Arial'>Hi Guys,</span></font><span lang=EN-GB> <o:p></o:p></span></p>
<p><font size=2 face=Arial><span lang=EN-GB style='font-size:10.0pt;font-family:
Arial'>On the AC pilot point configuration page, Common Profile & Device
Pool are both related to MOH resource, Which one is AC queue will use?</span></font><span
lang=EN-GB><o:p></o:p></span></p>
<p><font size=2 face=Arial><span lang=EN-GB style='font-size:10.0pt;font-family:
Arial'>Does AC queue can work with multicast MOH resource?</span></font><span
lang=EN-GB> <o:p></o:p></span></p>
<p><font size=2 face=Arial><span lang=EN-GB style='font-size:10.0pt;font-family:
Arial'>Thanks</span></font><span lang=EN-GB> <o:p></o:p></span></p>
<p><font size=2 face=Arial><span lang=EN-GB style='font-size:10.0pt;font-family:
Arial'>Cathy</span></font><span lang=EN-GB> <o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt'><o:p> </o:p></span></font></p>
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