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<tt>I have just find out that when operating in shared line, the
manager SHOULD only see this bell because he does not have other
features but:<br>
the assistan cannot run the plugin from the PC. Here is the trace. One
more thing: should the assistant register the<br>
IPMA service in his device when in shared line? The manuals are so
confusing.<br>
<br>
14: Fri Dec 01 12:07:00 GMT+02:00 2006 % ACLoginDialog:authenticate():
PKAuthenticateRequest<br>
15: Fri Dec 01 12:07:00 GMT+02:00 2006 % sequence number: 3<br>
16: Fri Dec 01 12:07:00 GMT+02:00 2006 % assistantID: aaass<br>
17: Fri Dec 01 12:07:00 GMT+02:00 2006 % loginData:
9386896525001947463279648275670028876855210387529523612834128664781444941836181648139295205257001433179542307305358315136383780594148500141596460668424549
8248875243384960461017243086584403413046279208202183223283045682793146433297112080591404652407314841539575232383076557193714512984203051730330237074420290
1169425786698746827327622755097342943491191244689148514660222379672272680008307343496173516708773872420479405993845989328254000824045553897081720297682719<br>
18: Fri Dec 01 12:07:00 GMT+02:00 2006 % ResponseList : Adding an
element to the response list<br>
19: Fri Dec 01 12:07:00 GMT+02:00 2006 % Node: <br>
20: Fri Dec 01 12:07:00 GMT+02:00 2006 % sequenceNumber: 3<br>
21: Fri Dec 01 12:07:00 GMT+02:00 2006 % timeStamp: 1164967620468<br>
22: Fri Dec 01 12:07:00 GMT+02:00 2006 % responseWanted: true<br>
23: Fri Dec 01 12:07:00 GMT+02:00 2006 % responseClassExpected:
class com.cisco.ma.service.client.protocol.PKAuthenticateResponse<br>
24: Fri Dec 01 12:07:00 GMT+02:00 2006 % ServerConnect: Sending a
message/request to MA Service<br>
25: Fri Dec 01 12:07:00 GMT+02:00 2006 % ServerConnect : Received a
message from the server<br>
26: Fri Dec 01 12:07:00 GMT+02:00 2006 % Response received for a
Synchronous request - unlockin the semaphore<br>
27: Fri Dec 01 12:07:00 GMT+02:00 2006 % ACUserSettings: sending a
request to get assistant settings from the server<br>
28: Fri Dec 01 12:07:00 GMT+02:00 2006 % ResponseList : Adding an
element to the response list<br>
29: Fri Dec 01 12:07:00 GMT+02:00 2006 % Node: <br>
30: Fri Dec 01 12:07:00 GMT+02:00 2006 % sequenceNumber: 4<br>
31: Fri Dec 01 12:07:00 GMT+02:00 2006 % timeStamp: 1164967620531<br>
32: Fri Dec 01 12:07:00 GMT+02:00 2006 % responseWanted: true<br>
33: Fri Dec 01 12:07:00 GMT+02:00 2006 % responseClassExpected:
class com.cisco.ma.service.client.protocol.GetAssistantSettingsResponse<br>
34: Fri Dec 01 12:07:00 GMT+02:00 2006 % ServerConnect: Sending a
message/request to MA Service<br>
35: Fri Dec 01 12:07:00 GMT+02:00 2006 % ServerConnect : Received a
message from the server<br>
36: Fri Dec 01 12:07:00 GMT+02:00 2006 % Response received for a
Synchronous request - unlockin the semaphore<br>
37: Fri Dec 01 12:07:00 GMT+02:00 2006 % Received correct response for
sequence number :4<br>
38: Fri Dec 01 12:07:00 GMT+02:00 2006 % ACUserSettings: Got back
assistant settings: <br>
39: Fri Dec 01 12:07:00 GMT+02:00 2006 % UserSettings xml:<br>
<br>
40: Fri Dec 01 12:07:00 GMT+02:00 2006 % HeartbeatThread: started<br>
41: Fri Dec 01 12:07:00 GMT+02:00 2006 % HeartbeatThread: time to
sleep: 29985<br>
42: Fri Dec 01 12:07:00 GMT+02:00 2006 % ERROR!! Failed to parse user
settings for: aaass: org.xml.sax.SAXParseException: Document root
element is missing.<br>
43: Fri Dec 01 12:07:00 GMT+02:00 2006 % sentAssistantDataRequest:
AssistantDataRequest<br>
44: Fri Dec 01 12:07:00 GMT+02:00 2006 % sequence number: 5<br>
45: Fri Dec 01 12:07:00 GMT+02:00 2006 % assistantID: aaass<br>
46: Fri Dec 01 12:07:00 GMT+02:00 2006 % ResponseList : Adding an
element to the response list<br>
47: Fri Dec 01 12:07:00 GMT+02:00 2006 % Node: <br>
48: Fri Dec 01 12:07:00 GMT+02:00 2006 % sequenceNumber: 5<br>
49: Fri Dec 01 12:07:00 GMT+02:00 2006 % timeStamp: 1164967620546<br>
50: Fri Dec 01 12:07:00 GMT+02:00 2006 % responseWanted: true<br>
51: Fri Dec 01 12:07:00 GMT+02:00 2006 % responseClassExpected:
class com.cisco.ma.service.client.protocol.AssistantDataResponse<br>
52: Fri Dec 01 12:07:00 GMT+02:00 2006 % ServerConnect: Sending a
message/request to MA Service<br>
53: Fri Dec 01 12:07:00 GMT+02:00 2006 % ServerConnect : Received a
message from the server<br>
54: Fri Dec 01 12:07:00 GMT+02:00 2006 % Response received for a
Synchronous request - unlockin the semaphore<br>
55: Fri Dec 01 12:07:00 GMT+02:00 2006 % Received correct response for
sequence number :5<br>
56: Fri Dec 01 12:07:00 GMT+02:00 2006 % initData: AssistantDataResponse<br>
57: Fri Dec 01 12:07:00 GMT+02:00 2006 % sequence number: 5<br>
58: Fri Dec 01 12:07:00 GMT+02:00 2006 % userID: aaass<br>
59: Fri Dec 01 12:07:00 GMT+02:00 2006 % name: aaass aaass<br>
60: Fri Dec 01 12:07:00 GMT+02:00 2006 % device name: <br>
61: Fri Dec 01 12:07:00 GMT+02:00 2006 % intercomLineNumber: <br>
62: Fri Dec 01 12:07:00 GMT+02:00 2006 % proxyLine[0]: <br>
63: Fri Dec 01 12:07:00 GMT+02:00 2006 % immediate divert target:
<br>
64: Fri Dec 01 12:07:00 GMT+02:00 2006 % immediate divert type: 2<br>
65: Fri Dec 01 12:07:00 GMT+02:00 2006 % locale: en_US<br>
66: Fri Dec 01 12:07:00 GMT+02:00 2006 % expanded locale:
english_united_states<br>
67: Fri Dec 01 12:07:00 GMT+02:00 2006 % usesSharedLines: false<br>
68: Fri Dec 01 12:07:00 GMT+02:00 2006 % sentManagerDataRequest:
ManagerDataRequest<br>
69: Fri Dec 01 12:07:00 GMT+02:00 2006 % sequence number: 6<br>
70: Fri Dec 01 12:07:00 GMT+02:00 2006 % assistantLineNumber: <br>
71: Fri Dec 01 12:07:00 GMT+02:00 2006 % ResponseList : Adding an
element to the response list<br>
72: Fri Dec 01 12:07:00 GMT+02:00 2006 % Node: <br>
73: Fri Dec 01 12:07:00 GMT+02:00 2006 % sequenceNumber: 6<br>
74: Fri Dec 01 12:07:00 GMT+02:00 2006 % timeStamp: 1164967620609<br>
75: Fri Dec 01 12:07:00 GMT+02:00 2006 % responseWanted: true<br>
76: Fri Dec 01 12:07:00 GMT+02:00 2006 % responseClassExpected:
class com.cisco.ma.service.client.protocol.ManagerDataResponse<br>
77: Fri Dec 01 12:07:00 GMT+02:00 2006 % ServerConnect: Sending a
message/request to MA Service<br>
78: Fri Dec 01 12:07:00 GMT+02:00 2006 % ServerConnect : Received a
message from the server<br>
79: Fri Dec 01 12:07:00 GMT+02:00 2006 % ERROR!! ResponseList:
FailureResponse<br>
80: Fri Dec 01 12:07:00 GMT+02:00 2006 % ERROR!! sequenceNumber: 6<br>
81: Fri Dec 01 12:07:00 GMT+02:00 2006 % ERROR!! resultCode: 1<br>
82: Fri Dec 01 12:07:00 GMT+02:00 2006 % ERROR!! description:
Could'nt get Manager Data<br>
83: Fri Dec 01 12:07:00 GMT+02:00 2006 % Response received for a
Synchronous request - unlockin the semaphore<br>
84: Fri Dec 01 12:07:00 GMT+02:00 2006 % ERROR!! Received incorrect
response for sequence number :6<br>
85: Fri Dec 01 12:07:00 GMT+02:00 2006 % ERROR!! Got ACException while
Initializing Data - com.cisco.ac.common.ACException: Could'nt get
Manager Data<br>
86: Fri Dec 01 12:07:00 GMT+02:00 2006 % ERROR!! Got ACException while
Initializing - com.cisco.ac.common.ACException: Got Exception while
Initializing Data<br>
<br>
<b>Is it OK that Assistant's PC is at another subnet from the phone
(but it is full routed with no firewall between them)<br>
Besides, when in proxy line, the IPMA console runs brilliantly<br>
<br>
Please Help<br>
Anthony<br>
</b></tt><br>
Anthony Kouloglou wrote:
<blockquote cite="mid456EEB10.8060701@dataways.gr" type="cite">
<pre wrap="">Hi all,
i am trying to set IPMA with shared line. It is the first time i am
doing that, i thought it would be easy since in the past i had
configured IPMA with proxy line but...:
I am using ccm 4.2(1)sr1b.
I thing i have done everything according to cisco documentation but all
i get is:
at manager's phone an empty rectangule with only a bell in it!!
and when i try to login with ipma assistant, after i give username and
password i get:
system error, please contact system administrator.
Keep in mind that i have not configured an IPMA route point since it is
required only if you use proxy line support.
Any help?
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