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<TITLE>Attendant console queue MOH resource</TITLE>
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<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=106245901-01122006></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=106245901-01122006>T</SPAN></FONT><FONT face=Arial><FONT
color=#0000ff><FONT size=2><SPAN class=106245901-01122006>he multicast MOH works
fine for the first incoming call, but for the second incoming call, there is no
music at all.</SPAN></FONT></FONT></FONT></DIV>
<DIV dir=ltr align=left><SPAN class=106245901-01122006></SPAN><SPAN
class=106245901-01122006></SPAN><SPAN class=106245901-01122006></SPAN><FONT
face=Arial><FONT color=#0000ff><FONT size=2>D<SPAN class=106245901-01122006>id I
hit any IOS bug?</SPAN></FONT></FONT></FONT><BR></DIV>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Voll, Scott [mailto:Scott.Voll@wesd.org]
<BR><B>Sent:</B> Friday, 1 December 2006 3:00 AM<BR><B>To:</B> Erik Erasmus (E);
Fred Nielsen; Cheng, Cathy (VIC)<BR><B>Cc:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> RE: [cisco-voip] Attendant console
queue MOH resource<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Is it an IOS
bug?<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">I have a CMM blade and
some 12.4 code had a Multicast MOH bug that the PSTN did not get the audio
stream.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Scott<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV>
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face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<B><SPAN style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Erik Erasmus
(E)<BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Thursday, November
30, 2006 5:13 AM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> Fred
Nielsen; Cheng, Cathy (VIC)<BR><B><SPAN style="FONT-WEIGHT: bold">Cc:</SPAN></B>
cisco-voip@puck.nether.net<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re: [cisco-voip] Attendant console
queue MOH resource</SPAN></FONT><o:p></o:p></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Hi<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">I am using an H323
gateway at HQ – and not talking about the MOH under SRST using branch flash and
fooling the phones with the signalling to think they are listening to multicast
MOH from the HQ site. Simply – a case of because we are going that route for
branches we enabled multicast MOH at HQ and then realised MOH towards PSTN
stopped working on the h323 gateway. That is when I started looking at the perf
mon counters for cisco MOH device and plying with the the require MTP tick on
the ccm gateway.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Did not have time to
play on this again – was pulled off to other work. <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<P class=MsoNormal><B><I><FONT face="Times New Roman" color=black size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 11pt; COLOR: black; FONT-STYLE: italic">Erik
Erasmus (B Eng)<o:p></o:p></SPAN></FONT></I></B></P>
<P class=MsoNormal><B><I><FONT face="Times New Roman" color=black size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 11pt; COLOR: black; FONT-STYLE: italic">CCIE
# 4408<o:p></o:p></SPAN></FONT></I></B></P>
<P class=MsoNormal><B><I><FONT face="Times New Roman" color=black size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 11pt; COLOR: black; FONT-STYLE: italic">LAN/WAN
Design & System Integration<o:p></o:p></SPAN></FONT></I></B></P>
<P class=MsoNormal><B><I><FONT face="Times New Roman" color=black size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 11pt; COLOR: black; FONT-STYLE: italic">Telkom
SA<o:p></o:p></SPAN></FONT></I></B></P>
<P class=MsoNormal><FONT face="Wingdings 2" color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 'Wingdings 2'">'</SPAN></FONT><B><I><FONT
color=black size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 11pt; COLOR: black; FONT-STYLE: italic">:
+27 12 680 8320</SPAN></FONT></I></B><FONT color=black><SPAN
style="COLOR: black"><o:p></o:p></SPAN></FONT></P>
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style="FONT-WEIGHT: bold; FONT-SIZE: 11pt; COLOR: black; FONT-STYLE: italic">:
+27 82 4106420 </SPAN></FONT></I></B><FONT color=black><SPAN
style="COLOR: black"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Wingdings color=black size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: Wingdings">*</SPAN></FONT><FONT
color=black><SPAN style="COLOR: black">: </SPAN></FONT><B><I><FONT color=#339966
size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 11pt; COLOR: #339966; FONT-STYLE: italic"> <A
href="mailto:erasmue4@telkom.co.za">erasmue4@telkom.co.za</A><o:p></o:p></SPAN></FONT></I></B></P>
<P class=MsoNormal><FONT face="Times New Roman" color=navy size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: navy"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" color=navy size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: navy"> </SPAN></FONT><FONT
face=Arial color=navy size=2><SPAN lang=EN-ZA
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><IMG id=_x0000_i1028
height=45 src="cid:106245901@01122006-0449" width=49
border=0></SPAN></FONT><FONT color=navy><SPAN
style="COLOR: navy"> <o:p></o:p></SPAN></FONT></P></DIV>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV>
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face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> Fred
Nielsen [mailto:fwn@feasible.net] <BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> 29 November 2006 08:35 PM<BR><B><SPAN
style="FONT-WEIGHT: bold">To:</SPAN></B> Erik Erasmus (E); 'Cheng, Cathy
(VIC)'<BR><B><SPAN style="FONT-WEIGHT: bold">Cc:</SPAN></B> <st1:PersonName
w:st="on">cisco-voip@puck.nether.net</st1:PersonName><BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> RE: [cisco-voip] Attendant console
queue MOH resource</SPAN></FONT><o:p></o:p></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN lang=EN-GB
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">Is your gateway MGCP? If so,
are you using the ccm-manager music-on-hold command on the
router?</SPAN></FONT><SPAN lang=EN-GB><o:p></o:p></SPAN></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN lang=EN-GB
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">Also, curious about this, wondering
if you are getting unicast because you have opted to insert an MTP into the
audio flow. If you uncheck, does it attempt to use a multicast
port?</SPAN></FONT><SPAN lang=EN-GB><o:p></o:p></SPAN></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN lang=EN-GB
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<B><SPAN style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Erik Erasmus
(E)<BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Wednesday, November
29, 2006 2:11 AM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> Cheng,
Cathy (VIC)<BR><B><SPAN style="FONT-WEIGHT: bold">Cc:</SPAN></B> <st1:PersonName
w:st="on">cisco-voip@puck.nether.net</st1:PersonName><BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re: [cisco-voip] Attendant console
queue MOH resource</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Should be able
to<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">You can create a
dedicated devpool for attendant MOH so that attendant can use a different MOH
source than normal users. I have done that before. The problem I had was that
even when I select multicast for the source I noticed that 9by looking at the
cisco MOH device in perf mon) that callers from the PSTN to the attendant Q or
when placed on hold get unicast MOh. I also had to tick the “require media
termination” on my gateway config in CCM otherwise I could not get any MOH out
to pstn callers as soon as I enabled multicast MOh<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<P class=MsoNormal><B><I><FONT face="Times New Roman" color=black size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 11pt; COLOR: black; FONT-STYLE: italic">Erik
Erasmus<o:p></o:p></SPAN></FONT></I></B></P></DIV>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<B><SPAN style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Cheng, Cathy
(VIC)<BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> 28 November 2006
11:56 PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> <st1:PersonName
w:st="on">cisco-voip@puck.nether.net</st1:PersonName><BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> [cisco-voip] Attendant console
queue MOH resource</SPAN></FONT><o:p></o:p></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN lang=EN-GB
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<P><FONT face=Arial size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Hi Guys,</SPAN></FONT><SPAN
lang=EN-GB> <o:p></o:p></SPAN></P>
<P><FONT face=Arial size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">On the AC pilot point configuration
page, Common Profile & Device Pool are both related to MOH resource, Which
one is AC queue will use?</SPAN></FONT><SPAN lang=EN-GB><o:p></o:p></SPAN></P>
<P><FONT face=Arial size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Does AC queue can work with
multicast MOH resource?</SPAN></FONT><SPAN lang=EN-GB> <o:p></o:p></SPAN></P>
<P><FONT face=Arial size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Thanks</SPAN></FONT><SPAN
lang=EN-GB> <o:p></o:p></SPAN></P>
<P><FONT face=Arial size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Cathy</SPAN></FONT><SPAN lang=EN-GB>
<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><FONT face="Times New Roman"
size=3><SPAN lang=EN-GB
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
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e-mail and its contents are subject to the Telkom SA Limited<BR>e-mail
legal notice available at
<BR>http://www.telkom.co.za/TelkomEMailLegalNotice.PDF<BR>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~<BR></FONT></TD></TR></TBODY></TABLE></BODY></HTML>
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<P><FONT SIZE=2 FACE="Arial">E-mail Disclaimer:</FONT></P>
<P><FONT SIZE=2 FACE="Arial">Any personal information in this e-mail must be handled in accordance with the provisions of the Privacy Act 1988 [Cth]. The information contained in the e-mail may be confidential and if the person receiving the e-mail is not the intended recipient they should immediately advise ARCBS by e-mail response to the ARCBS sender and then deal with the e-mail as directed by ARCBS. The views expressed in the e-mail are those of the individual sender unless otherwise stated to be the views of ARCBS. No warranties are provided that the e-mail is computer virus or other defect free.</FONT></P>
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