The call is never going to Unity... For example, a caller calls in, gets put into queue, all the agents are busy, so he gets a enqueue prompt which gives them the option to hit one and leave a vmail. If the caller DOES NOT hit any buttons, he gets the "Are You still there?" prompt from IPCC, not Unity.
<br><br>What I want to happen, if the caller does not hit any buttons, is for the delaywhilequeued timer to expire, and he get reprompted with the 'all the agents are busy, press one to leave a vmail"... <br><br><br>
<br>Jonathan<br><br><div><span class="gmail_quote">On 12/4/06, <b class="gmail_sendername">Carter, Bill</b> <<a href="mailto:bcarter@sentinel.com">bcarter@sentinel.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2">On the voice mail account under greetings, uncheck the
"Reprompt" box.</font></span></div><br>
<div dir="ltr" align="left" lang="en-us">
<hr>
<font face="Tahoma" size="2"><b>From:</b> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Jonathan
Charles<br><b>Sent:</b> Monday, December 04, 2006 4:57 PM<br><b>To:</b> cisco
voip<br><b>Subject:</b> [cisco-voip] IPCC Express 4.0 - Leave a vmail while
queuesweirdness...<br></font><br></div><div><span class="e" id="q_10f4fc362ae0622d_1">
<div></div>OK, so I dumped a menu into the Queued chunk of the Select Resource
Step, option ONE redirects you to a DN that is forward-all to vmail.<br><br>If
the user doesn't hit anything, he gets the 'are you still there?' annoyance from
IPCC... but if the customer wants to wait, he keeps hearing this... <br><br>How
do I stop her from saying it?<br><br><br><br><br>Jonathan<br></span></div></div>
</blockquote></div><br>