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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Is your line group set as a Broadcast?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Scott<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>David Fielder (US)<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, December 04, 2006
1:01 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Jonathan Charles<br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip]
Broadcast Algorithm for Hunt Group</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>That is the problem. Whoever answers the
first call is getting all other calls that come in while that first call is
still active.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>The result they want is this:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Let’s say we have three members in
the hunt group. 1000, 2000 and 3000 when a call comes to the pilot number for
the hunt group it will broadcast to all three members 1000, 2000 and 3000.
Member 1000 answers the call. While 1000 is connected to the first call a
second call comes in. They want this call to be broadcast to the remaining two
members of the hunt group, members 2000 and 3000. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>However, what is happening is it is being
sent only to 1000 again. 2000 and 3000 do not ring again until all phones are
Idol.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><em><i><font size=2 color=navy face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:navy'>David Fielder</span></font></i></em><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:navy'>Senior Engineer</span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:navy'>Dimension Data</span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:navy'>Office: (336)
510-9431</span></font><font color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><st1:place w:st="on"><st1:City w:st="on"><font size=2
color=navy face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New";
color:navy'>Mobile</span></font></st1:City></st1:place><font size=2
color=navy face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New";
color:navy'>: (336) 669-5129</span></font><font color=navy><span
style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><a
href="mailto:david.fielder@us.didata.com">david.fielder@us.didata.com</a></span></font><o:p></o:p></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Jonathan Charles
[mailto:jonvoip@gmail.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, December 04, 2006
2:36 PM<br>
<b><span style='font-weight:bold'>To:</span></b> David Fielder (US)<br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip]
Broadcast Algorithm for Hunt Group</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>All phones have two lines,
a shared-line and a regular line.<br>
<br>
All calls go to a shared-line on all phones, with a busy trigger set to one.<br>
<br>
CFB for that line goes to a hunt group, with the other phones.<br>
<br>
However, this would cause the first call to ring all phones and the second call
to ring in a normal hunt fashion, it would not satisfy your requirement that
the 'second call ring the same extension that already has the first call on
it...' <br>
<br>
That doesn't really make sense... so, whoever answers the first call, gets all
calls? Or am I misunderstanding this.<br>
<br>
<br>
<br>
Jonathan<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 12/4/06, <b><span style='font-weight:bold'>David
Fielder (US)</span></b> <<a href="mailto:David.Fielder@us.didata.com">David.Fielder@us.didata.com</a>>
wrote:</span></font></span><o:p></o:p></p>
<div link=blue vlink=purple>
<div>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I
have a customer who is using a hunt group. They are using the broadcast algorithm
for call distribution. The first call to the Pilot number will ring all phones
as it is suppose to. However, the second call that comes in while the first
call is still active will only ring the phone DN that answered the first call.
It does not ring the other members who are Idle. Has anyone seen this issue
before? </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><o:p></o:p></p>
<p><em><i><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>David Fielder</span></font></i></em><o:p></o:p></p>
<p><font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:
"Courier New"'>Senior Engineer</span></font><o:p></o:p></p>
<p><font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:
"Courier New"'>Dimension Data</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><a
href="mailto:david.fielder@us.didata.com" target="_blank">david.fielder@us.didata.com
</a></span></font><o:p></o:p></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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