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<DIV id=idOWAReplyText47432 dir=ltr>
<DIV dir=ltr><FONT face=Arial color=#000000 size=2>The switches may not be
responding to the CDP packets from the switch. You might want to get a sniffer
trace from the back of the phone, put a hub in place between the phone & the
switch port. The hub will allow the sniffer to capture the CDP
communication.</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>Switch--hub--7912--sniffer</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>Mike</FONT></DIV></DIV>
<DIV dir=ltr><BR>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net on
behalf of Johan Bloemhard<BR><B>Sent:</B> Tue 12/5/2006 5:05 PM<BR><B>To:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip] Dead 7912? (BACK
AGAIN!)<BR></FONT><BR></DIV>
<DIV>
<DIV class=Section1>
<DIV>
<P class=MsoNormal><FONT face=Verdana color=blue size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: blue; FONT-FAMILY: Verdana">So, I’m having the
same problems with the 7912, only this time it’s not booting whatsoever.
It powers on, gets to configuring IP and then power cycles somewhere along the
line. </SPAN></FONT></P>
<P class=MsoNormal><FONT face=Verdana color=blue size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: blue; FONT-FAMILY: Verdana"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Verdana color=blue size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: blue; FONT-FAMILY: Verdana">Is there any
advanced troubleshooting that I can do for this phone, like force reloading the
firmware? I’ve already tried resetting to factory defaults. I’m
kinda thinking that this phone was the victim of a power spike in a snow
storm. No surge protector, etc.</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Verdana color=blue size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: blue; FONT-FAMILY: Verdana"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Verdana color=blue size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: blue; FONT-FAMILY: Verdana">Anyone have any
input?<BR><BR></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Verdana color=blue size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: blue; FONT-FAMILY: Verdana">Thanks!</SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"></SPAN></FONT> </P></DIV>
<DIV>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> Johan
Bloemhard <BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Friday,
December 01, 2006 8:47 AM<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> Dead 7912?</SPAN></FONT></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Tahoma color=black size=1><SPAN
style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: Tahoma">I have a 7912 that
takes forever on boot-up cycle and never actually completes the boot-up
cycle. Does anyone have directions for manually forcing a reload of the
firmware on the 7912? </SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma color=black size=1><SPAN
style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: Tahoma"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Tahoma color=black size=1><SPAN
style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: Tahoma">I have a TAC case ID
that discusses this for the 7970 with the following steps (this obviously
doesn’t work for the 7912):</SPAN></FONT></P>
<OL type=1>
<LI class=MsoNormal style="COLOR: black"><FONT face=Arial color=black
size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Power off the phone.
</SPAN></FONT>
<LI class=MsoNormal style="COLOR: black"><FONT face=Arial color=black
size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Hold down the
<B><SPAN style="FONT-WEIGHT: bold">#</SPAN></B> key. </SPAN></FONT>
<LI class=MsoNormal style="COLOR: black"><FONT face=Arial color=black
size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">While holding #,
connect an AC adaptor to the phone. </SPAN></FONT>
<LI class=MsoNormal style="COLOR: black"><FONT face=Arial color=black
size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Continue to hold #
until the line buttons blink amber. </SPAN></FONT>
<LI class=MsoNormal style="COLOR: black"><FONT face=Arial color=black
size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Release the # key.
</SPAN></FONT>
<LI class=MsoNormal style="COLOR: black"><FONT face=Arial color=black
size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Enter <B><SPAN
style="FONT-WEIGHT: bold">3491672850*#</SPAN></B> </SPAN></FONT>
<LI class=MsoNormal style="COLOR: black"><FONT face=Arial color=black
size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">The lights should
change color from amber to red. When this occurs, the phone is resetting to
factory defaults. </SPAN></FONT></LI></OL>
<P class=MsoNormal><FONT face=Tahoma color=black size=1><SPAN
style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: Tahoma">Anyone have any
information that will assist me?</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma color=black size=1><SPAN
style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: Tahoma"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Tahoma color=black size=1><SPAN
style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: Tahoma">Thanks!</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma color=black size=1><SPAN
style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: Tahoma"></SPAN></FONT> </P>
<DIV>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><FONT face=Verdana color=black
size=1><SPAN style="FONT-SIZE: 7.5pt; COLOR: black; FONT-FAMILY: Verdana">Johan
Bloemhard</SPAN></FONT><FONT face=Verdana color=black size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: black; FONT-FAMILY: Verdana">
</SPAN></FONT><FONT color=black><SPAN
style="COLOR: black"></SPAN></FONT></P></DIV>
<P class=MsoNormal><FONT face=Arial color=black size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"></SPAN></FONT> </P></DIV></DIV>
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