Bernhard,<br><br>In your implementations of IPCC-X 4.5, did you do an upgrade (reinstall) from 4.0 or was it from scratch? If you did, how did that process go for you?<br><br>We currently run IPCCX 4.0 and the migration process from
4.0 to the version 4.5 which supports CCM 5 is the biggest roadblock I have right now to upgrading callmanager. From everything I've been told there is no "upgrade" path and we will have to do a complete reinstallation to get to
4.5, and we have to do it at the same time we upgrade callmanager since 4.5 only supports ccm 5. what a mess! If I thought I would have this much trouble upgrading callmanager+IPCCX, i'd have put our call centers on a smaller seperate CCM cluster.
<br><br>Thanks!<br><br><div><span class="gmail_quote">On 12/6/06, <b class="gmail_sendername">Bernhard Albler</b> <<a href="mailto:balbler@nts.at">balbler@nts.at</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;" lang="EN-GB">Hi Folks,</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;" lang="EN-GB"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;" lang="EN-GB">I have two
implementations of CCM 5.0(4) and IPCC-X 4.5 (both ipcc-x premium)</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;" lang="EN-GB">Worked pretty fine, no
issues with IPCC-X so far. CCM has a few bugs. Some smaller some larger. There
is something a bit annoying with regard to CTI with 5.0(4): CTI Callrequests
(from agent desktop for example) will wait for a 20 second overlap dialing
timeout. But that is fixed since ES 17 or so.</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;" lang="EN-GB">If you happen to run
7825H1 Servers: very nasty bug there with the HP raid driver: IO Starvation
spikes every 5 hours will sometimes cause the CCM Service to core dump. Ouch.</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;" lang="EN-GB">Otherwise, call control
is really quite stable on 5.0.</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;" lang="EN-GB"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;" lang="EN-GB"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;" lang="EN-GB">Regards</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;" lang="EN-GB">Bernhard </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;" lang="EN-GB"> </span></font></p>
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<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">------------------------------------------</span></font><font color="navy"><span style="color: navy;"></span></font>
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<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">DI (FH) Bernhard Albler, NTS AG </span></font><font color="navy"><span style="color: navy;"></span></font></p>
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<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Tel.: +43 (316) 405 455 -0, email: <a href="mailto:balbler@nts.at" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
balbler@nts.at</a></span></font><font color="navy" size="2"><span style="font-size: 10pt; color: navy;"> </span></font><font color="navy"><span style="color: navy;"></span></font></p>
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<p><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">Von:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
cisco-voip-bounces@puck.nether.net</a>] <b><span style="font-weight: bold;">Im Auftrag von </span></b>Voll, Scott<br>
<b><span style="font-weight: bold;">Gesendet:</span></b> Mittwoch, 06. Dezember
2006 00:45<br>
<b><span style="font-weight: bold;">An:</span></b> Vince Loschiavo; Wydra, Jason;
<a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net</a><br>
<b><span style="font-weight: bold;">Betreff:</span></b> Re: [cisco-voip] Thoughts
on 5.X CCM</span></font></p>
</div><div><span class="e" id="q_10f5689c62e0dea7_1">
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;" lang="EN-US">In any of the
implementations have they been using IPCCx or Unity. If so, what
versions.</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;" lang="EN-US"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;" lang="EN-US">Scott</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;" lang="EN-US"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;" lang="EN-US"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;" lang="EN-US"> </span></font></p>
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<p><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;" lang="EN-US">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;" lang="EN-US">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
cisco-voip-bounces@puck.nether.net</a>] <b><span style="font-weight: bold;">On Behalf Of </span></b>Vince Loschiavo<br>
<b><span style="font-weight: bold;">Sent:</span></b> Tuesday, December 05, 2006
3:27 PM<br>
<b><span style="font-weight: bold;">To:</span></b> Wydra, Jason; <a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net</a><br>
<b><span style="font-weight: bold;">Subject:</span></b> Re: [cisco-voip] Thoughts
on 5.X CCM</span></font><span lang="EN-US"></span></p>
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<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;" lang="EN-US"> </span></font></p>
<p><font color="blue" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: blue;" lang="EN-US">Yeah, I have a couple of
5.0(4) implementations.</span></font><span lang="EN-US"></span></p>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;" lang="EN-US"> </span></font></p>
<p><font color="blue" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: blue;" lang="EN-US">The call control and
functionality of the phones is rock solid.</span></font><span lang="EN-US"></span></p>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;" lang="EN-US"> </span></font></p>
<p><font color="blue" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: blue;" lang="EN-US">The Admin Web page needs
a little work....ran into a few bugs...but nothing major.</span></font><span lang="EN-US"></span></p>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;" lang="EN-US"> </span></font></p>
<p><font color="blue" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: blue;" lang="EN-US">I'm anxiously awaiting
the 5.1 release...available on CCO next week. Hopefully they fixed those
admin page bugs! :P</span></font><span lang="EN-US"></span></p>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;" lang="EN-US"> </span></font></p>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;" lang="EN-US"> </span></font></p>
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<p style="margin-bottom: 12pt;"><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;" lang="EN-US">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;" lang="EN-US">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
cisco-voip-bounces@puck.nether.net</a>] <b><span style="font-weight: bold;">On Behalf Of </span></b>Wydra, Jason<br>
<b><span style="font-weight: bold;">Sent:</span></b> Tuesday, December 05, 2006
6:22 PM<br>
<b><span style="font-weight: bold;">To:</span></b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net</a><br>
<b><span style="font-weight: bold;">Subject:</span></b> [cisco-voip] Thoughts on
5.X CCM</span></font><span lang="EN-US"></span></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;" lang="EN-US">I'm curious how much 5.X is being deployed. I
haven't heard too much buzz about it. Is it because it's unstable,
scary, unappealing or what? I'm trying to get an idea before I start
recommending it or building it in my lab. Any war stories? Most of the
deployments I see today are 4.1.3 because it's a trusted/stable version.
Is 5.X still too immature even though it's been available for some time? </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;" lang="EN-US"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;" lang="EN-US">Thanks,</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;" lang="EN-US"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;" lang="EN-US">Jason Wydra</span></font><span lang="EN-US"></span></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;" lang="EN-US">Berbee</span></font><span lang="EN-US"></span></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;" lang="EN-US">Cisco Voice Engineer</span></font><span lang="EN-US"></span></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;" lang="EN-US">8725 West Higgins Road, Suite 700</span></font><span lang="EN-US"></span></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;" lang="EN-US">Chicago</span></font><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;" lang="EN-US">,
Il</span></font><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;" lang="EN-US">. 60631</span></font><span lang="EN-US"></span></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;" lang="EN-US">IP phone 773.867.6084</span></font><span lang="EN-US"></span></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;" lang="EN-US">Cell 630-209-9792</span></font><span lang="EN-US"></span></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;" lang="EN-US"><a href="mailto:Jason.Wydra@berbee.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">Jason.Wydra@berbee.com
</a></span></font><span lang="EN-US"></span></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;" lang="EN-US"><a href="http://www.berbee.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">www.berbee.com</a></span>
</font><span lang="EN-US"></span></p>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;" lang="EN-US"> </span></font></p>
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<br>_______________________________________________<br>cisco-voip mailing list<br><a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a onclick="return top.js.OpenExtLink(window,event,this)" href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">
https://puck.nether.net/mailman/listinfo/cisco-voip</a><br><br><br></blockquote></div><br><br clear="all"><br>-- <br>Ed Leatherman<br>Senior Voice Engineer<br>West Virginia University<br>Telecommunications and Network Operations