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<DIV dir=ltr align=left><SPAN class=734114616-08122006><FONT face=Arial
color=#0000ff size=2>There is a calculated estimated wait time variable that
takes into account the average time to answer calls. Keep in mind though
that this calculation is always off when the call center first opens and if your
call center experiences times with little or no calls.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=734114616-08122006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=734114616-08122006><FONT face=Arial
color=#0000ff size=2>I believe it is Get Reporting Stat -> Avg (or est)
wait time</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=734114616-08122006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=734114616-08122006></SPAN> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
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<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>James
Grace<BR><B>Sent:</B> Friday, December 08, 2006 10:58 AM<BR><B>To:</B>
cisco-voip@puck.nether.net<BR><B>Cc:</B> DHillman@tsocorp.com;
JJohnson@notifymd.com; vincentz@cisco.com;
ask-icd-ivr-support@external.cisco.com<BR><B>Subject:</B> [cisco-voip] Ipcc
Scripting question<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Im try to at the feature to announce
the estimated time in que by minutes. I tried the “get report” and
selected the expected wait time and added the generate prompted step. But
not sure on how the system will know the expected / estimated wait time.
So im sure it’s a step im missing. <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">So next Im trying the “Switch
string” step . so Im trying to come up with a way to create this
expression “callsinQue X averagecallhandletime( 2min)
divided by LoginAgents <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> Need to get this and put it in
a variable for the Switch string step and add my minutes
<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Do anybody have any ideal on the
above or other suggestion.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P></DIV></BODY></HTML>
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