Why not use CME at the remote site, that way you can use a hunt group.... Actually, just connect the CME to the CCM cluster (or put in a new subscriber), and put in a PRI at the remote location (if that's where the agents are) and move the IPCC server over there (since that is where the agents are...) and use this as a remote site (since that is where the (wait for it) agents are).
<br><br><br><br>Jonathan<br><br><div><span class="gmail_quote">On 12/11/06, <b class="gmail_sendername">Ed Leatherman</b> <<a href="mailto:ealeatherman@gmail.com">ealeatherman@gmail.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Carlos,<br><br>I'm working on a similar problem with a call center. The particular call center in question is relatively small, only 8-9 agents at peak times. They will be connected back to campus with dual gig-e connections, but are concerned about keeping the call center up taking calls in the event of a fiber cut or some similar service outage.
<br><br>What we are currently trying to design is a way to use SRST to pick up the phones in the event that they lose connectivity back to campus, and then forwarding calls from the IPCC server to a bank of analog lines over the PSTN into the SRST router, and then ring out onto the phones as a shared line. This way they just need a small router on site running SRST and some analog trunks from the phone company, rather than a couple servers sitting around for CCM and IPCCX, as well as a voice gateway for their incoming calls.
<br><br>Not sure if thats an option for you or not, figured i'd toss it out. Depends on how full-featured you need to be in a net-down situation I guess. We're still working on the details ourselves.<br><br>Ed<br><br><div>
<span class="q">
<span class="gmail_quote">On 12/11/06, <b class="gmail_sendername">Ortiz, Carlos</b> <<a href="mailto:CORTIZ@broward.org" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">CORTIZ@broward.org</a>> wrote:
</span></span><span class="q"><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="blue" lang="EN-US">
<div>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">The avg ping time to these 2 locations is
about 4 ms so the good news is the circuit doesn't blow! ;) </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">The requirement for a local server is more
political than anything, but both agencies want to be functional even in the
case of a ring failure. The only problem we have had with the ring in 2.5
years was once after a carrier upgrade. </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">I thought that you were only allowed 1
IPCC Express instance per cluster. Would installing other instances work but be
going against best practices? If I can install multiple instances then that
would solve my problem.</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Carlos</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p></div></div></blockquote></span></div><span class="sg"><br><br clear="all"><br>-- <br>Ed Leatherman
<br>Senior Voice Engineer
<br>West Virginia University<br>Telecommunications and Network Operations
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