I installed an IPCC 3.5 box and an IPCC 4.0(4) box right here, and both were active at the same time.<br><br>During the migration from 3.5 to 4.0, we moved from a 7825 to a 7835. While the agents were taking calls to the 3.5
box, I installed and tested the 4.0 box, and reinstalled the CAD on the live users over a weekend and had them log in to the 4.0 server.<br><br>During this time, we had a different application still running on the 3.5 server until a few weeks ago (I migrated the app to
4.0 at that time).<br><br>Different 800 numbers pointing to different translation patterns, to different CTI Route-Points and CTI port groups.<br><br>No problem.<br><br><br><br>Jonathan<br><br><div><span class="gmail_quote">
On 12/11/06, <b class="gmail_sendername">Ortiz, Carlos</b> <<a href="mailto:CORTIZ@broward.org">CORTIZ@broward.org</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Not to beat a dead horse but have you
actually installed multiple IPCC Express instances against a single cluster
with no ill effects. If this can be done then I think I would look at what you
described below…. A subscriber locally with an instance of IPCC.</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">CArlos</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
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<p><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;"> Jonathan Charles
[mailto:<a href="mailto:jonvoip@gmail.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">jonvoip@gmail.com</a>] <br>
<b><span style="font-weight: bold;">Sent:</span></b> Monday, December 11, 2006
3:22 PM<br>
<b><span style="font-weight: bold;">To:</span></b> Ed Leatherman<span class="q"><br>
<b><span style="font-weight: bold;">Cc:</span></b> Ortiz, Carlos;
<a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net</a><br>
<b><span style="font-weight: bold;">Subject:</span></b> Re: [cisco-voip] Call
Center Software</span></span></font></p>
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<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p><div><span class="e" id="q_10f733916619bdcb_3">
<p style="margin-bottom: 12pt;"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">Why not use CME at the
remote site, that way you can use a hunt group.... Actually, just connect the
CME to the CCM cluster (or put in a new subscriber), and put in a PRI at the
remote location (if that's where the agents are) and move the IPCC server over
there (since that is where the agents are...) and use this as a remote site
(since that is where the (wait for it) agents are). <br>
<br>
<br>
<br>
Jonathan</span></font></p>
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<p><span><font face="Times New Roman" size="3"><span style="font-size: 12pt;">On 12/11/06, <b><span style="font-weight: bold;">Ed
Leatherman</span></b> <<a href="mailto:ealeatherman@gmail.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">ealeatherman@gmail.com</a>>
wrote:</span></font></span></p>
<p style="margin-bottom: 12pt;"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">Carlos,<br>
<br>
I'm working on a similar problem with a call center. The particular call center
in question is relatively small, only 8-9 agents at peak times. They will be
connected back to campus with dual gig-e connections, but are concerned about
keeping the call center up taking calls in the event of a fiber cut or some
similar service outage. <br>
<br>
What we are currently trying to design is a way to use SRST to pick up the
phones in the event that they lose connectivity back to campus, and then
forwarding calls from the IPCC server to a bank of analog lines over the PSTN
into the SRST router, and then ring out onto the phones as a shared line. This
way they just need a small router on site running SRST and some analog trunks
from the phone company, rather than a couple servers sitting around for CCM and
IPCCX, as well as a voice gateway for their incoming calls. <br>
<br>
Not sure if thats an option for you or not, figured i'd toss it out. Depends on
how full-featured you need to be in a net-down situation I guess. We're still
working on the details ourselves.<br>
<br>
Ed</span></font></p>
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<p><span><font face="Times New Roman" size="3"><span style="font-size: 12pt;">On 12/11/06, <b><span style="font-weight: bold;">Ortiz,
Carlos</span></b> <<a href="mailto:CORTIZ@broward.org" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">CORTIZ@broward.org</a>>
wrote: </span></font></span><span></span></p>
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<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">The avg ping time to these 2 locations is about 4 ms so the
good news is the circuit doesn't blow! ;) </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">The requirement for a local server is more political than
anything, but both agencies want to be functional even in the case of a ring
failure. The only problem we have had with the ring in 2.5 years was once
after a carrier upgrade. </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">I thought that you were only allowed 1 IPCC Express instance
per cluster. Would installing other instances work but be going against
best practices? If I can install multiple instances then that would solve
my problem.</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Carlos</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
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<p style="margin-bottom: 12pt;"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"><br>
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<br>
<span>-- </span><br>
<span>Ed Leatherman </span><br>
<span>Senior Voice Engineer </span><br>
<span>West Virginia</span><span> University</span><br>
<span>Telecommunications and Network Operations </span><br>
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<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
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