In my case at least this isnt the only call center we have, there are other call centers using the same IPCCX server. Having the call center number come in at that site does kinda make sense though :) If I can convince them to pay for a PRI that would actually be easier to set up also I would think.
<br><br><div><span class="gmail_quote">On 12/11/06, <b class="gmail_sendername">Jonathan Charles</b> <<a href="mailto:jonvoip@gmail.com">jonvoip@gmail.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Why not use CME at the remote site, that way you can use a hunt group.... Actually, just connect the CME to the CCM cluster (or put in a new subscriber), and put in a PRI at the remote location (if that's where the agents are) and move the IPCC server over there (since that is where the agents are...) and use this as a remote site (since that is where the (wait for it) agents are).
<br><span class="sg"><br><br><br>Jonathan<br><br></span><div><div><span class="q" id="q_10f732d74b805b94_3"><span class="gmail_quote">On 12/11/06, <b class="gmail_sendername">Ed Leatherman</b> <<a href="mailto:ealeatherman@gmail.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
ealeatherman@gmail.com</a>> wrote:</span></span></div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div><span class="q" id="q_10f732d74b805b94_5">
Carlos,<br><br>I'm working on a similar problem with a call center. The particular call center in question is relatively small, only 8-9 agents at peak times. They will be connected back to campus with dual gig-e connections, but are concerned about keeping the call center up taking calls in the event of a fiber cut or some similar service outage.
<br><br>What we are currently trying to design is a way to use SRST to pick up the phones in the event that they lose connectivity back to campus, and then forwarding calls from the IPCC server to a bank of analog lines over the PSTN into the SRST router, and then ring out onto the phones as a shared line. This way they just need a small router on site running SRST and some analog trunks from the phone company, rather than a couple servers sitting around for CCM and IPCCX, as well as a voice gateway for their incoming calls.
<br><br>Not sure if thats an option for you or not, figured i'd toss it out. Depends on how full-featured you need to be in a net-down situation I guess. We're still working on the details ourselves.<br><br>Ed<br></span>
</div></blockquote></div></blockquote></div><br clear="all"><br>-- <br>Ed Leatherman<br>Senior Voice Engineer<br>West Virginia University<br>Telecommunications and Network Operations