If you have an OC-48, you have more WAN bandwidth than would be generally available on a LAN.<br><br>I would put in the failover server as a test, and see if it works, because, at the end of the day, it is just IP communication.
<br><br>Since I believe there is a heartbeat requirement for UCCX 4.0, you can tunnel a subnet between sites to fool the server into thinking it is hooked up via a crossover.<br><br>Hey, it's worth a shot.<br><br>Alternatively, you could install two UCCX servers, without failover and make them entirely autonomous (IOW, they have nothing to do with each other, save for the fact that they are both connected to the same CallManager cluster).
<br><br>You would create two distinct sets of CTI ports and CTI Route Points and have different applications on each...<br><br>(or you could manually replicate and create a hunt group to the CTI Route-Points (with circular routing) so that CCM would load balance between them.
<br><br><br>Jonathan<br><br><div><span class="gmail_quote">On 12/11/06, <b class="gmail_sendername">Ortiz, Carlos</b> <<a href="mailto:CORTIZ@broward.org">CORTIZ@broward.org</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">We currently use IPCC Express for our Help Desk/ Call
center. The location where the server resides is connected via an OC48
ring to 2 other locations that require call center functionality. Ideally
we could run all the queues out of our IPCC Express setup but their may be a
business requirement for the call centers to be LOCALLY installed. I
have been told that IPCC Express does not support failover via the WAN. IPCC
Enterprise does but is an expensive proposition. Are there any
alternatives software call center packages that can accommodate this
requirement at a reasonable price?</span></font></p>
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<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Carlos</span></font></p>
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