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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Is there a step by step guide for upgrading/migrating
this way? Did you have any issues migrating your queues or scripts? I am
looking to upgrade to IPCC 4.x from 3.5.2 as well. I have another server that
I could use to do this. Sounds like a safe approach.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b><span style='font-weight:bold'>On
Behalf Of </span></b>Jonathan Charles<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, December 11, 2006
3:54 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Ortiz, Carlos<br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] Call
Center Software</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Oh, to try to preempt the
next question, this was on CCM 4.1(3)sr3c, two servers, Pub and Sub...<br>
<br>
<br>
<br>
Jonathan<o:p></o:p></span></font></p>
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<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 12/11/06, <b><span style='font-weight:bold'>Jonathan
Charles</span></b> < <a href="mailto:jonvoip@gmail.com">jonvoip@gmail.com</a>>
wrote:</span></font></span><o:p></o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>I installed an IPCC 3.5
box and an IPCC 4.0(4) box right here, and both were active at the same time.<br>
<br>
During the migration from 3.5 to 4.0, we moved from a 7825 to a 7835. While the
agents were taking calls to the 3.5 box, I installed and tested the 4.0 box,
and reinstalled the CAD on the live users over a weekend and had them log in to
the 4.0 server.<br>
<br>
During this time, we had a different application still running on the 3.5
server until a few weeks ago (I migrated the app to 4.0 at that time).<br>
<br>
Different 800 numbers pointing to different translation patterns, to different
CTI Route-Points and CTI port groups.<br>
<br>
No problem.<br>
<br>
<br>
<br>
<span class=sg>Jonathan</span><o:p></o:p></span></font></p>
<div><span id="q_10f734a6e608bf91_2">
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<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 12/11/06, <b><span style='font-weight:bold'>Ortiz,
Carlos</span></b> <<a href="mailto:CORTIZ@broward.org" target="_blank">CORTIZ@broward.org</a>>
wrote:</span></font></span><o:p></o:p></p>
<div link=blue vlink=blue>
<div>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>Not to beat a dead horse but have you actually installed
multiple IPCC Express instances against a single cluster with no ill effects.
If this can be done then I think I would look at what you described
below…. A subscriber locally with an instance of IPCC.</span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>CArlos</span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
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<p><b><font size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;
font-weight:bold'>From:</span></font></b><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'> Jonathan Charles [mailto:<a
href="mailto:jonvoip@gmail.com" target="_blank">jonvoip@gmail.com</a>] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, December 11, 2006
3:22 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Ed Leatherman<br>
<b><span style='font-weight:bold'>Cc:</span></b> Ortiz, Carlos; <a
href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] Call
Center Software</span></font><o:p></o:p></p>
</div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
<div>
<p style='margin-bottom:12.0pt'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>Why not use CME at the remote site, that way you can
use a hunt group.... Actually, just connect the CME to the CCM cluster (or put
in a new subscriber), and put in a PRI at the remote location (if that's where
the agents are) and move the IPCC server over there (since that is where the
agents are...) and use this as a remote site (since that is where the (wait for
it) agents are). <br>
<br>
<br>
<br>
Jonathan<o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>On
12/11/06, <b><span style='font-weight:bold'>Ed Leatherman</span></b> <<a
href="mailto:ealeatherman@gmail.com" target="_blank">ealeatherman@gmail.com</a>>
wrote:<o:p></o:p></span></font></p>
<p style='margin-bottom:12.0pt'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>Carlos,<br>
<br>
I'm working on a similar problem with a call center. The particular call center
in question is relatively small, only 8-9 agents at peak times. They will be
connected back to campus with dual gig-e connections, but are concerned about
keeping the call center up taking calls in the event of a fiber cut or some
similar service outage. <br>
<br>
What we are currently trying to design is a way to use SRST to pick up the
phones in the event that they lose connectivity back to campus, and then
forwarding calls from the IPCC server to a bank of analog lines over the PSTN
into the SRST router, and then ring out onto the phones as a shared line. This
way they just need a small router on site running SRST and some analog trunks
from the phone company, rather than a couple servers sitting around for CCM and
IPCCX, as well as a voice gateway for their incoming calls. <br>
<br>
Not sure if thats an option for you or not, figured i'd toss it out. Depends on
how full-featured you need to be in a net-down situation I guess. We're still
working on the details ourselves.<br>
<br>
Ed<o:p></o:p></span></font></p>
<div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>On
12/11/06, <b><span style='font-weight:bold'>Ortiz, Carlos</span></b> <<a
href="mailto:CORTIZ@broward.org" target="_blank">CORTIZ@broward.org</a>>
wrote: <o:p></o:p></span></font></p>
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<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>The avg ping time to these 2 locations is about 4 ms so the
good news is the circuit doesn't blow! ;) </span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>The requirement for a local server is more political than
anything, but both agencies want to be functional even in the case of a ring
failure. The only problem we have had with the ring in 2.5 years was once
after a carrier upgrade. </span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>I thought that you were only allowed 1 IPCC Express instance
per cluster. Would installing other instances work but be going against
best practices? If I can install multiple instances then that would solve
my problem.</span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>Carlos</span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
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<p style='margin-bottom:12.0pt'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><br>
<br clear=all>
<br>
-- <br>
Ed Leatherman <br>
Senior Voice Engineer <br>
<st1:State w:st="on"><st1:place w:st="on">West Virginia</st1:place></st1:State>
University<br>
Telecommunications and Network Operations <br>
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