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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>The avg ping time to these 2 locations is
about 4 ms so the good news is the circuit doesn’t blow! ;) <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>The requirement for a local server is more
political than anything, but both agencies want to be functional even in the
case of a ring failure. The only problem we have had with the ring in 2.5
years was once after a carrier upgrade. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I thought that you were only allowed 1
IPCC Express instance per cluster. Would installing other instances work but be
going against best practices? If I can install multiple instances then that
would solve my problem.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Carlos<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Jonathan Charles
[mailto:jonvoip@gmail.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, December 11, 2006
11:00 AM<br>
<b><span style='font-weight:bold'>To:</span></b> sam@munzani.com<br>
<b><span style='font-weight:bold'>Cc:</span></b> Ortiz, Carlos;
cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] Call
Center Software</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>What is the latency
across the circuit? <st1:place w:st="on">PING</st1:place> times between hosts
on opposite ends? <br>
<br>
If it is less than 5ms, you are good, if it is over 40ms, you are screwed (and
your circuit blows).<br>
<br>
Now, we are fighting the following statement in the SRND, "When deploying
High Availability (HA), the CRS Engine and Database components must both be
redundant and collocated in the same building." (UCCX 4.0(4) SRND, page
3-3).<br>
<br>
Have you considered non-HA? I am just wondering if the requirement for a local
IPCC server was for HA or due to a need to be locally administered.<br>
<br>
<br>
<br>
<br>
<br>
Jonathan<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 12/11/06, <b><span style='font-weight:bold'>Sam
Munzani</span></b> <<a href="mailto:sam@munzani.com">sam@munzani.com</a>>
wrote:</span></font></span><o:p></o:p></p>
<div bgcolor="#ffffff" text="#000000">
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Acrually OC-48 offers you 2.4Gbps bandwidth only. So from what angle it
would be more than LAN is debatable topic :-).. I know OC-48 is a big deal for
the WAN but it still doesn't come close to a slow LAN.<br>
<br>
Thanks,<br>
<span class=sg>sam</span><br>
<br>
<o:p></o:p></span></font></p>
<div><span id="q_10f72356e19892aa_3">
<p class=MsoNormal style='margin-bottom:12.0pt'><span class=e><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>If you have an OC-48, you
have more WAN bandwidth than would be generally available on a LAN.</span></font></span><br>
<br>
<span class=e>I would put in the failover server as a test, and see if it
works, because, at the end of the day, it is just IP communication. </span><br>
<br>
<span class=e>Since I believe there is a heartbeat requirement for UCCX 4.0,
you can tunnel a subnet between sites to fool the server into thinking it is
hooked up via a crossover.</span><br>
<br>
<span class=e>Hey, it's worth a shot.</span><br>
<br>
<span class=e>Alternatively, you could install two UCCX servers, without
failover and make them entirely autonomous (IOW, they have nothing to do with
each other, save for the fact that they are both connected to the same
CallManager cluster). </span><br>
<br>
<span class=e>You would create two distinct sets of CTI ports and CTI Route
Points and have different applications on each...</span><br>
<br>
<span class=e>(or you could manually replicate and create a hunt group to the
CTI Route-Points (with circular routing) so that CCM would load balance between
them. </span><br>
<br>
<br>
<span class=e>Jonathan<o:p></o:p></span></p>
<div>
<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 12/11/06, <b><span style='font-weight:bold'>Ortiz,
Carlos</span></b> <<a href="mailto:CORTIZ@broward.org" target="_blank">CORTIZ@broward.org
</a>> wrote:</span></font></span> <o:p></o:p></p>
<div link=blue vlink=purple>
<div>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>We
currently use IPCC Express for our Help Desk/ Call center. The location
where the server resides is connected via an OC48 ring to 2 other locations
that require call center functionality. Ideally we could run all the
queues out of our IPCC Express setup but their may be a business requirement
for the call centers to be LOCALLY installed. I have been told that
IPCC Express does not support failover via the WAN. IPCC Enterprise does
but is an expensive proposition. Are there any alternatives software call
center packages that can accommodate this requirement at a reasonable price?</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Carlos</span></font><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><br>
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<br>
<o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
<o:p></o:p></span></font></p>
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style='font-size:10.0pt'><o:p> </o:p></span></font></span></pre><pre><span
class=q><font size=2 face="Courier New"><span style='font-size:10.0pt'>_______________________________________________</span></font></span><br>
<span class=q>cisco-voip mailing list</span><br>
<span class=q><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><o:p></o:p></span></pre><pre><span
class=q><font size=2 face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></span></pre><pre><span
class=q><font size=2 face="Courier New"><span style='font-size:10.0pt'><a
href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></font></span></pre><pre><span
class=q><font size=2 face="Courier New"><span style='font-size:10.0pt'> </span></font></span><o:p></o:p></pre>
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