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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>We currently use IPCC Express for our Help Desk/ Call
center. The location where the server resides is connected via an OC48
ring to 2 other locations that require call center functionality. Ideally
we could run all the queues out of our IPCC Express setup but their may be a
business requirement for the call centers to be LOCALLY installed. I
have been told that IPCC Express does not support failover via the WAN. IPCC
Enterprise does but is an expensive proposition. Are there any
alternatives software call center packages that can accommodate this
requirement at a reasonable price?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Carlos<o:p></o:p></span></font></p>
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