What is the latency across the circuit? PING times between hosts on opposite ends? <br><br>If it is less than 5ms, you are good, if it is over 40ms, you are screwed (and your circuit blows).<br><br>Now, we are fighting the following statement in the SRND, "When deploying High Availability (HA), the CRS Engine and Database components must both be redundant and collocated in the same building." (UCCX
4.0(4) SRND, page 3-3).<br><br>Have you considered non-HA? I am just wondering if the requirement for a local IPCC server was for HA or due to a need to be locally administered.<br><br><br><br><br><br>Jonathan<br><br><div>
<span class="gmail_quote">On 12/11/06, <b class="gmail_sendername">Sam Munzani</b> <<a href="mailto:sam@munzani.com">sam@munzani.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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Acrually OC-48 offers you 2.4Gbps bandwidth only. So from what angle it
would be more than LAN is debatable topic :-).. I know OC-48 is a big
deal for the WAN but it still doesn't come close to a slow LAN.<br>
<br>
Thanks,<br><span class="sg">
sam<br>
</span><blockquote cite="http://mid5d093f9a0612110744g378b2917ua05ccd3b2b581043@mail.gmail.com" type="cite"><div><span class="e" id="q_10f72356e19892aa_3">If you have an OC-48, you have more WAN bandwidth than
would be generally available on a LAN.<br>
<br>
I would put in the failover server as a test, and see if it works,
because, at the end of the day, it is just IP communication.
<br>
<br>
Since I believe there is a heartbeat requirement for UCCX 4.0, you can
tunnel a subnet between sites to fool the server into thinking it is
hooked up via a crossover.<br>
<br>
Hey, it's worth a shot.<br>
<br>
Alternatively, you could install two UCCX servers, without failover and
make them entirely autonomous (IOW, they have nothing to do with each
other, save for the fact that they are both connected to the same
CallManager cluster).
<br>
<br>
You would create two distinct sets of CTI ports and CTI Route Points
and have different applications on each...<br>
<br>
(or you could manually replicate and create a hunt group to the CTI
Route-Points (with circular routing) so that CCM would load balance
between them.
<br>
<br>
<br>
Jonathan<br>
<br>
<div><span class="gmail_quote">On 12/11/06, <b class="gmail_sendername">Ortiz, Carlos</b> <<a href="mailto:CORTIZ@broward.org" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">CORTIZ@broward.org
</a>> wrote:</span>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">We currently use IPCC
Express for our Help Desk/ Call
center. The location where the server resides is connected via an OC48
ring to 2 other locations that require call center functionality.
Ideally
we could run all the queues out of our IPCC Express setup but their may
be a
business requirement for the call centers to be LOCALLY installed. I
have been told that IPCC Express does not support failover via the
WAN. IPCC
Enterprise does but is an expensive proposition. Are there any
alternatives software call center packages that can accommodate this
requirement at a reasonable price?</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Carlos</span></font></p>
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