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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Not to beat a dead horse but have you
actually installed multiple IPCC Express instances against a single cluster
with no ill effects. If this can be done then I think I would look at what you
described below…. A subscriber locally with an instance of IPCC.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>CArlos<o:p></o:p></span></font></p>
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10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Jonathan Charles
[mailto:jonvoip@gmail.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, December 11, 2006
3:22 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Ed Leatherman<br>
<b><span style='font-weight:bold'>Cc:</span></b> Ortiz, Carlos;
cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] Call
Center Software</span></font><o:p></o:p></p>
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12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Why not use CME at the
remote site, that way you can use a hunt group.... Actually, just connect the
CME to the CCM cluster (or put in a new subscriber), and put in a PRI at the
remote location (if that's where the agents are) and move the IPCC server over
there (since that is where the agents are...) and use this as a remote site
(since that is where the (wait for it) agents are). <br>
<br>
<br>
<br>
Jonathan<o:p></o:p></span></font></p>
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<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 12/11/06, <b><span style='font-weight:bold'>Ed
Leatherman</span></b> <<a href="mailto:ealeatherman@gmail.com">ealeatherman@gmail.com</a>>
wrote:</span></font></span><o:p></o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Carlos,<br>
<br>
I'm working on a similar problem with a call center. The particular call center
in question is relatively small, only 8-9 agents at peak times. They will be
connected back to campus with dual gig-e connections, but are concerned about
keeping the call center up taking calls in the event of a fiber cut or some
similar service outage. <br>
<br>
What we are currently trying to design is a way to use SRST to pick up the
phones in the event that they lose connectivity back to campus, and then
forwarding calls from the IPCC server to a bank of analog lines over the PSTN
into the SRST router, and then ring out onto the phones as a shared line. This
way they just need a small router on site running SRST and some analog trunks
from the phone company, rather than a couple servers sitting around for CCM and
IPCCX, as well as a voice gateway for their incoming calls. <br>
<br>
Not sure if thats an option for you or not, figured i'd toss it out. Depends on
how full-featured you need to be in a net-down situation I guess. We're still
working on the details ourselves.<br>
<br>
Ed<o:p></o:p></span></font></p>
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<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 12/11/06, <b><span style='font-weight:bold'>Ortiz,
Carlos</span></b> <<a href="mailto:CORTIZ@broward.org" target="_blank">CORTIZ@broward.org</a>>
wrote: </span></font></span><span class=q><o:p></o:p></span></p>
<div link=blue vlink=blue>
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<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>The avg ping time to these 2 locations is about 4 ms so the
good news is the circuit doesn't blow! ;) </span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>The requirement for a local server is more political than
anything, but both agencies want to be functional even in the case of a ring
failure. The only problem we have had with the ring in 2.5 years was once
after a carrier upgrade. </span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>I thought that you were only allowed 1 IPCC Express instance
per cluster. Would installing other instances work but be going against
best practices? If I can install multiple instances then that would solve
my problem.</span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>Carlos</span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
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face="Times New Roman"><span style='font-size:12.0pt'><br>
<br clear=all>
<br>
<span class=sg>-- </span><br>
<span class=sg>Ed Leatherman </span><br>
<span class=sg>Senior Voice Engineer </span><br>
<st1:State w:st="on"><st1:place w:st="on"><span class=sg>West Virginia</span></st1:place></st1:State><span
class=sg> University</span><br>
<span class=sg>Telecommunications and Network Operations </span><br>
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