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<br />Sorry, I mean set contact info step. And I'm refering to the Application Performance Analysis report of the Hist. Reporting.
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<br /><b>---------- Original Message
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From: "Jose Robles" <jose.robles@netxar.com>
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To: cisco-voip@puck.nether.net
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Sent: Wed, 13 Dec 2006 14:34:37 -0400
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Subject: [cisco-voip] Handled Calls or Abandoned Calls IPCC Express
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Hi, we have an IPCC Express Application that have an IVR and then the CSQ if you
want to talk to an Agent. The problem is that all calls are marked as abandoned
unless the call reaches an agent and the agent answer it. So if a client used
the IVR to listen for example to his account balance and then hangs up the call
is marked as abandoned right? The only option I have is to use the set session
info step to mark it as handled after listening it's balance but then if the
client chooses to talk to an agent after listening his balance and the agent
doesn't answer the call will never be marked as abandoned because of the set
session info step handled. Is there a way to mark a call as handled in the ivr
and in the CSQ to be marked
independently?
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<br />> Thanks for your help
againg.
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