ATT refusing to work an issue? IMPOSSIBLE!!!!! (some of the people on this board work for ATT).<br><br>Okay.<br><br>Is the gateway H.323 or MGCP? If MGCP, do a no mgcp, mgcp (all calls will drop).<br><br>If H.323, try a csim start to the extension, see if it rings (not sure if this will work to CCM, but it is worth a try).
<br><br>Also, try rebooting the router...<br><br><br>If all of this fails, call ATT back and tell them you want a call trace on the DID from the PRI switch.<br><br><br><br>Jonathan<br><br><br><br><div><span class="gmail_quote">
On 12/15/06, <b class="gmail_sendername">Karl Whitson</b> <<a href="mailto:KWhitson@cmbtec.com">KWhitson@cmbtec.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="blue" lang="EN-US">
<div>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Jonathan,</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">I had a case open with the carrier
(AT&T) and they pushed it back on me (big surprise there, huh) stating that
they are routing the entire block of DIDs the same way. "It is your problem". </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">I don't disagree with you that it seems to
be a gateway or Telco issue. What I do find odd is that I can not get the
gateway to send an unallocated message when I delete the number entirely from
CM. That makes me think that it could be something on CM. The gateway is
MGCP.</span></font></p><span class="q">
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<div>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Karl
Whitson</span></font><font color="navy"><span style="color: navy;"></span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">CMB Technologies</span></font><font color="navy"><span style="color: navy;"></span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">40 Cape Rd.</span></font><font color="navy"><span style="color: navy;"></span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Milford</span></font><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">
, MA 01757</span></font><font color="navy"><span style="color: navy;"></span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">DID: (508) 422-8413</span></font><font color="navy"><span style="color: navy;"></span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Cell: (603) 930-4189</span></font><font color="navy"><span style="color: navy;"></span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Fax: (508) 634-8678</span></font><font color="navy"><span style="color: navy;"></span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"><a href="mailto:Karl.Whitson@cmbtec.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
Karl.Whitson@cmbtec.com</a></span></font><font color="navy"><span style="color: navy;"></span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"><a href="http://www.cmbtec.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">www.cmbtec.com
</a></span></font><font color="navy"><span style="color: navy;"></span></font></p>
<p><em><i><font color="navy" face="Franklin Gothic Book" size="2"><span style="font-size: 10pt; color: navy;">TO OPEN A SUPPORT CASE EMAIL </span></font></i></em><em><i><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">
<a href="mailto:SUPPORT@CMBTEC.COM" title="mailto:SUPPORT@CMBTEC.COM" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)"><font face="Franklin Gothic Book"><span><span title="mailto:SUPPORT@CMBTEC.COM">
SUPPORT@CMBTEC.C</span></span></font><font face="Franklin Gothic Book"><span>O</span></font></a></span></font><font face="Franklin Gothic Book"><span>M</span></font></i></em><em><i><font color="navy" face="Franklin Gothic Book" size="2">
<span style="font-size: 10pt; color: navy;"> OR CALL</span></font></i></em><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> (508) 422-8429</span></font><font color="navy">
<span style="color: navy;"></span></font></p>
<p><font color="navy" face="Times New Roman" size="3"><span style="font-size: 12pt; color: navy;"> <img border="0" height="39" width="154"></span></font></p>
</div>
</span><div>
<div style="text-align: center;" align="center"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">
<hr align="center" size="3" width="100%">
</span></font></div>
<p><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;"> Jonathan Charles
[mailto:<a href="mailto:jonvoip@gmail.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">jonvoip@gmail.com</a>] <br>
<b><span style="font-weight: bold;">Sent:</span></b> Friday, December 15, 2006
10:55 AM<br>
<b><span style="font-weight: bold;">To:</span></b> Karl
Whitson<br>
<b><span style="font-weight: bold;">Cc:</span></b> <a href="mailto:cisco-voip@puck-nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck-nether.net</a><span class="q"><br>
<b><span style="font-weight: bold;">Subject:</span></b> Re: [cisco-voip]
Nonworking DID</span></span></font></p>
</div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p><div><span class="e" id="q_10f86e099ecb24f5_5">
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">First off, to determine ISDN disconnect cause codes, go here:<br>
<br>
<a href="http://www.cisco.com/warp/public/129/isdn_disc_code.html" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">http://www.cisco.com/warp/public/129/isdn_disc_code.html</a><br>
<br>
Here is what yours is: <br>
<br>
"The destination is not reachable because of an interface malfunction. In
addition, a signaling message cannot be delivered. This condition can be
temporary. However, the condition can last for an extended period in some
cases. </span></font></p>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">This
cause indicates that a signaling message could not be delivered to the remote
user. For example, a physical layer or data link layer fails at the remote user
end, and the user equipment is off-line (turned off)."</span></font></p>
<p style="margin-bottom: 12pt;"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">Provide a 'show
controllers t1' and a 'show isdn status'<br>
<br>
I don't think the issue is with CCM... it is either gateway or telco.<br>
<br>
<br>
<br>
<br>
Jonathan<br>
<br>
</span></font></p>
<div>
<p><span><font face="Times New Roman" size="3"><span style="font-size: 12pt;">On 12/15/06, <b><span style="font-weight: bold;">Karl Whitson</span></b> <<a href="mailto:KWhitson@cmbtec.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
KWhitson@cmbtec.com</a>> wrote:</span></font></span></p>
<div link="blue" vlink="purple">
<div>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">I
have a single DID (5767) out of a block of 100 numbers (5700 – 5799) that is
not functioning properly. With this DN configured on a phone I get
"Cause i = 0x809B - Destination out of order" on the Q.931 debug, see
below. If I dial a non allocated number (5766) I get the normal and
expected "Cause i = 0x8081 - Unallocated/unassigned number".
Yet, if I delete all instances of 5767, even going into the Num Plan Report and
deleting it there, I still get a "Cause i = 0x809B - Destination out of
order" for that number. </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">It
seems that Call Manager is storing that number somewhere and is not clearing it
out when it is deleted from the system. I am thinking that I need to
cycle a service on Call Manager. Does anyone know which service I should
cycle to try to clear it? I will reboot the Call Manager tonight to see
if it will clear, but was just wondering if anyone had seen this before.</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">
Bearer Capability i = 0x8090A2 </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">
Standard = CCITT </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">
Transfer Capability = Speech </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">
Transfer Mode = Circuit </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">
Transfer Rate = 64 kbit/s </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">
Channel ID i = 0xA98381 </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">
Exclusive, Channel 1 </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">
Progress Ind
i = 0x8283 - Origination address is non-ISDN </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">
Calling Party Number i = 0x2183, '6039304189' </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">
Plan:ISDN, Type:National </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">
Called Party Number i = 0x80, '5767' </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">
Plan:Unknown, Type:Unknown</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">*Dec
15 08:40:09.104 EST: ISDN Se0/0/0:23 Q931: TX -> RELEASE_COMP pd = 8
callref = 0x800F </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">
Cause i = 0x809B - Destination out of order</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Karl Whitson</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">CMB
Technologies</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">40 Cape Rd.</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Milford</span></font><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">, MA 01757</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">DID:
(508) 422-8413</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Cell:
(603) 930-4189</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Fax:
(508) 634-8678</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"><a href="mailto:Karl.Whitson@cmbtec.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">Karl.Whitson@cmbtec.com</a>
</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"><a href="http://www.cmbtec.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">www.cmbtec.com</a></span></font></p>
<p><em><i><font color="navy" face="Franklin Gothic Book" size="3"><span style="font-size: 12pt; color: navy;">TO OPEN
A SUPPORT CASE EMAIL </span></font><font color="navy"><span style="color: navy;"><a href="mailto:SUPPORT@CMBTEC.COM" title="mailto:SUPPORT@CMBTEC.COM" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
<font face="Franklin Gothic Book" size="2"><span style="font-size: 10pt;"><span title="mailto:SUPPORT@CMBTEC.COM">SUPPORT@CMBTEC</span></span></font><font face="Franklin Gothic Book" size="2"><span style="font-size: 10pt;">
.</span></font></a></span></font><font face="Franklin Gothic Book" size="2"><span style="font-size: 10pt;"> C</span></font></i></em><em><i><font face="Franklin Gothic Book" size="2"><span style="font-size: 10pt;">OM</span>
</font></i></em><em><i><font color="navy" face="Franklin Gothic Book"><span style="color: navy;"> OR CALL </span></font></i></em><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">(508) 422-8429
</span></font></p>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> <img border="0" height="39" width="154"></span></font></p>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
</div>
</div>
<p style="margin-bottom: 12pt;"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"><br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
<br>
</span></font></p>
</div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
</span></div></div>
</div>
<br clear="all"></blockquote></div><br>