<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:times new roman, new york, times, serif;font-size:12pt"><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;">And your CSS for inbound call on gateway has partition of 5767 in it? Have you tried to update and reset the gateway from CCM Gateway config page to see if that helps? <br><br>Can you send a CCM Detailed trace of problem call, that way we can see what is going on the CCM side.<br><br>Regards, Erick<br><br><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;">----- Original Message ----<br>From: Karl Whitson <KWhitson@cmbtec.com><br>To: Jonathan Charles <jonvoip@gmail.com><br>Cc: "cisco-voip@puck-nether.net" <cisco-voip@puck.nether.net><br>Sent: Friday, December 15, 2006 10:10:02 AM<br>Subject: Re: [cisco-voip] Nonworking DID<br><br>
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<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Jonathan,</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">I had a case open with the carrier
(AT&T) and they pushed it back on me (big surprise there, huh) stating that
they are routing the entire block of DIDs the same way. “It is your problem”. </span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">I don’t disagree with you that it seems to
be a gateway or Telco issue. What I do find odd is that I can not get the
gateway to send an unallocated message when I delete the number entirely from
CM. That makes me think that it could be something on CM. The gateway is
MGCP.</span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
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<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Karl
Whitson</span></font><font color="navy"><span style="color: navy;"></span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">CMB Technologies</span></font><font color="navy"><span style="color: navy;"></span></font></p>
<p class="MsoNormal">
<font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">40 Cape Rd.</span></font><font color="navy"><span style="color: navy;"></span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Milford</span></font><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">,
MA 01757</span></font><font color="navy"><span style="color: navy;"></span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">DID: (508) 422-8413</span></font><font color="navy"><span style="color: navy;"></span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Cell: (603) 930-4189</span></font><font color="navy"><span style="color: navy;"></span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Fax: (508) 634-8678</span></font><font color="navy"><span style="color: navy;"></span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"><a rel="nofollow" target="_blank" href="mailto:Karl.Whitson@cmbtec.com">Karl.Whitson@cmbtec.com</a></span></font><font color="navy"><span style="color: navy;"></span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"><a rel="nofollow" target="_blank" href="http://www.cmbtec.com">www.cmbtec.com</a></span></font><font color="navy"><span style="color: navy;"></span></font></p>
<p class="MsoNormal" style=""><em><i><font color="navy" face="Franklin Gothic Book" size="2"><span style="font-size: 10pt; font-family: "Franklin Gothic Book"; color: navy;">TO OPEN A SUPPORT CASE EMAIL </span></font></i></em><em><i><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"><a rel="nofollow" target="_blank" href="mailto:SUPPORT@CMBTEC.COM" title="mailto:SUPPORT@CMBTEC.COM"><font face="Franklin Gothic Book"><span style="font-family: "Franklin Gothic Book";"><span title="mailto:SUPPORT@CMBTEC.COM">SUPPORT@CMBTEC.C</span></span></font><font face="Franklin Gothic Book"><span style="font-family: "Franklin Gothic Book";">O</span></font></a></span><a rel="nofollow" target="_blank" href="mailto:SUPPORT@CMBTEC.COM" title="mailto:SUPPORT@CMBTEC.COM"><font face="Franklin Gothic Book"></font><font face="Franklin Gothic Book"><span style="font-family: "Franklin Gothic
Book";">M</span></font></a></font></i></em><em><i><font color="navy" face="Franklin Gothic Book" size="2"><span style="font-size: 10pt; font-family: "Franklin Gothic Book"; color: navy;"> OR CALL</span></font></i></em><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> (508) 422-8429</span></font><font color="navy"><span style="color: navy;"></span></font></p>
<p class="MsoNormal"><font color="navy" face="Times New Roman" size="3"><span style="font-size: 12pt; color: navy;"> <img id="_x0000_i1027" src="cid:1.3244667485@web37212.mail.mud.yahoo.com" border="0" height="39" width="154"></span></font></p>
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<p class="MsoNormal"><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;"> Jonathan Charles
[mailto:jonvoip@gmail.com] <br>
<b><span style="font-weight: bold;">Sent:</span></b> Friday, December 15, 2006
10:55 AM<br>
<b><span style="font-weight: bold;">To:</span></b> Karl
Whitson<br>
<b><span style="font-weight: bold;">Cc:</span></b> cisco-voip@puck-nether.net<br>
<b><span style="font-weight: bold;">Subject:</span></b> Re: [cisco-voip]
Nonworking DID</span></font></p>
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<p class="MsoNormal"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">First off, to determine ISDN disconnect cause codes, go here:<br>
<br>
<a rel="nofollow" target="_blank" href="http://www.cisco.com/warp/public/129/isdn_disc_code.html">http://www.cisco.com/warp/public/129/isdn_disc_code.html</a><br>
<br>
Here is what yours is: <br>
<br>
"The destination is not reachable because of an interface malfunction. In
addition, a signaling message cannot be delivered. This condition can be
temporary. However, the condition can last for an extended period in some
cases. </span></font></p>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">This
cause indicates that a signaling message could not be delivered to the remote
user. For example, a physical layer or data link layer fails at the remote user
end, and the user equipment is off-line (turned off)."</span></font></p>
<p class="MsoNormal" style="margin-bottom: 12pt;"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">Provide a 'show
controllers t1' and a 'show isdn status'<br>
<br>
I don't think the issue is with CCM... it is either gateway or telco.<br>
<br>
<br>
<br>
<br>
Jonathan<br>
<br>
</span></font></p>
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<p class="MsoNormal"><span class="gmailquote"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">On 12/15/06, <b><span style="font-weight: bold;">Karl Whitson</span></b> <<a rel="nofollow" target="_blank" href="mailto:KWhitson@cmbtec.com">KWhitson@cmbtec.com</a>> wrote:</span></font></span></p>
<div>
<div>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">I
have a single DID (5767) out of a block of 100 numbers (5700 – 5799) that is
not functioning properly. With this DN configured on a phone I get
"Cause i = 0x809B - Destination out of order" on the Q.931 debug, see
below. If I dial a non allocated number (5766) I get the normal and
expected "Cause i = 0x8081 - Unallocated/unassigned number".
Yet, if I delete all instances of 5767, even going into the Num Plan Report and
deleting it there, I still get a "Cause i = 0x809B - Destination out of
order" for that number. </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">It
seems that Call Manager is storing that number somewhere and is not clearing it
out when it is deleted from the system. I am thinking that I need to
cycle a service on Call Manager. Does anyone know which service I should
cycle to try to clear it? I will reboot the Call Manager tonight to see
if it will clear, but was just wondering if anyone had seen this before.</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">
Bearer Capability i = 0x8090A2 </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">
Standard = CCITT </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">
Transfer Capability = Speech </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">
Transfer Mode = Circuit </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">
Transfer Rate = 64 kbit/s </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">
Channel ID i = 0xA98381 </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">
Exclusive, Channel 1 </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">
Progress Ind
i = 0x8283 - Origination address is non-ISDN </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">
Calling Party Number i = 0x2183, '6039304189' </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">
Plan:ISDN, Type:National </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">
Called Party Number i = 0x80, '5767' </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">
Plan:Unknown, Type:Unknown</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">*Dec
15 08:40:09.104 EST: ISDN Se0/0/0:23 Q931: TX -> RELEASE_COMP pd = 8
callref = 0x800F </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">
Cause i = 0x809B - Destination out of order</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Karl Whitson</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">CMB
Technologies</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">40 Cape Rd.</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Milford</span></font><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">,
MA 01757</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">DID:
(508) 422-8413</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Cell:
(603) 930-4189</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Fax:
(508) 634-8678</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"><a rel="nofollow" target="_blank" href="mailto:Karl.Whitson@cmbtec.com">Karl.Whitson@cmbtec.com</a>
</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"><a rel="nofollow" target="_blank" href="http://www.cmbtec.com">www.cmbtec.com</a></span></font></p>
<p><em><i><font color="navy" face="Franklin Gothic Book" size="3"><span style="font-size: 12pt; font-family: "Franklin Gothic Book"; color: navy;">TO OPEN
A SUPPORT CASE EMAIL </span></font><font color="navy"><span style="color: navy;"><a rel="nofollow" target="_blank" href="mailto:SUPPORT@CMBTEC.COM" title="mailto:SUPPORT@CMBTEC.COM"><font face="Franklin Gothic Book" size="2"><span style="font-size: 10pt; font-family: "Franklin Gothic Book";"><span title="mailto:SUPPORT@CMBTEC.COM">SUPPORT@CMBTEC</span></span></font><font face="Franklin Gothic Book" size="2"><span style="font-size: 10pt; font-family: "Franklin Gothic Book";">.</span></font></a></span><a rel="nofollow" target="_blank" href="mailto:SUPPORT@CMBTEC.COM" title="mailto:SUPPORT@CMBTEC.COM"><font face="Franklin Gothic Book" size="2"></font><font face="Franklin Gothic Book" size="2"><span style="font-size: 10pt; font-family: "Franklin Gothic Book";"> C</span></font></a></font></i></em>
<em><i><font face="Franklin Gothic Book" size="2"><span style="font-size: 10pt; font-family: "Franklin Gothic Book";">OM</span></font></i></em><em><i><font color="navy" face="Franklin Gothic Book"><span style="font-family: "Franklin Gothic Book"; color: navy;"> OR CALL </span></font></i></em><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">(508) 422-8429</span></font></p>
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