<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; "><DIV>Hi. This is quite common. Did the prior phone system have the route patterns "911" and "9.911"? It's possible that the prior phone system did not have the route pattern "911" and the increase of calls to the PSAP are as a result of the users dialing "9" for an outside line and then accidently dialing "1" twice. I've seen less accidental dialing of "9" twice as in "9.911" than in the accidental dialing of "1"s.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>If the prior system did not have a route pattern for "911" then this additional route pattern is the cause for the increase of calls to the PSAP. If this is true, the users who accidentally dialed "911" in the prior system received an error and were not routed to the PSAP thus avoiding the issue you are now dealing with.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><BR><DIV><DIV>On Dec 16, 2006, at 3:39 PM, Carter, Bill wrote:</DIV><BR class="Apple-interchange-newline"><BLOCKQUOTE type="cite"> <DIV><SPAN class="843383020-16122006"><FONT face="Arial" size="2">I just converted a customer to a CallManager system with 1200 IP Phones. Since the upgrade they have had a rash of "accidental" 911 calls. I think the old system relied on inter-digit timeout to give users a few seconds to realize they dialed 911 and they could hang-up before the call proceeded. With CallManager, as soon as 9.911 is pressed the call is sent. </FONT></SPAN><SPAN class="843383020-16122006"><FONT face="Arial" size="2">Of course the users need to be trained to remain on the phone and tell the PSAP they mis-dialed....</FONT></SPAN></DIV> <DIV><SPAN class="843383020-16122006"><FONT face="Arial" size="2"></FONT></SPAN> </DIV> <DIV><SPAN class="843383020-16122006"><FONT face="Arial" size="2">I am looking for suggestions for what I can do to minimize "accidental" 911 calls. After 2 weeks on CallManager, the police department paid a visit and said these "accidental" 911 calls need to stop, or the customer will be fined.</FONT></SPAN></DIV> <DIV><SPAN class="843383020-16122006"><FONT face="Arial" size="2"></FONT></SPAN> </DIV> <DIV><SPAN class="843383020-16122006"><FONT face="Arial" size="2">Emergency Responder is deployed so I have 911 and 9.911 defined as translation patterns. I had thought about also adding 911# and 9.911# translation patterns so inter-digit timeout would provide several seconds of delay. Any thoughts?</FONT></SPAN></DIV> <DIV><FONT face="Arial" size="2"></FONT> </DIV> <DIV align="left"><STRONG><FONT face="Tahoma" size="2"></FONT></STRONG> </DIV> <DIV align="left"><STRONG><FONT face="Tahoma" size="2">Bill Carter</FONT></STRONG></DIV> <DIV align="left"><FONT face="Tahoma" size="2">Sr. Business Communications Analyst</FONT></DIV> <DIV align="left"><FONT face="Tahoma" size="2">Sentinel Technologies</FONT></DIV> <DIV align="left"><FONT face="Tahoma" size="2">(O) 217.391.5015</FONT></DIV> <DIV> </DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">_______________________________________________</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">cisco-voip mailing list</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><A href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><A href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</A></DIV> </BLOCKQUOTE></DIV><BR></BODY></HTML>