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<DIV><SPAN class=843383020-16122006><FONT face=Arial size=2>I just converted a
customer to a CallManager system with 1200 IP Phones. Since the upgrade
they have had a rash of "accidental" 911 calls. I think the old system
relied on inter-digit timeout to give users a few seconds to realize they dialed
911 and they could hang-up before the call proceeded. With CallManager, as
soon as 9.911 is pressed the call is sent. </FONT></SPAN><SPAN
class=843383020-16122006><FONT face=Arial size=2>Of course the users need to be
trained to remain on the phone and tell the PSAP they
mis-dialed....</FONT></SPAN></DIV>
<DIV><SPAN class=843383020-16122006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=843383020-16122006><FONT face=Arial size=2>I am looking for
suggestions for what I can do to minimize "accidental" 911 calls. After 2
weeks on CallManager, the police department paid a visit and said these
"accidental" 911 calls need to stop, or the customer will be
fined.</FONT></SPAN></DIV>
<DIV><SPAN class=843383020-16122006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=843383020-16122006><FONT face=Arial size=2>Emergency Responder
is deployed so I have 911 and 9.911 defined as translation patterns. I had
thought about also adding 911# and 9.911# translation patterns so inter-digit
timeout would provide several seconds of delay. Any
thoughts?</FONT></SPAN></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV align=left><STRONG><FONT face=Tahoma size=2></FONT></STRONG> </DIV>
<DIV align=left><STRONG><FONT face=Tahoma size=2>Bill
Carter</FONT></STRONG></DIV>
<DIV align=left><FONT face=Tahoma size=2>Sr. Business Communications
Analyst</FONT></DIV>
<DIV align=left><FONT face=Tahoma size=2>Sentinel Technologies</FONT></DIV>
<DIV align=left><FONT face=Tahoma size=2>(O) 217.391.5015</FONT></DIV>
<DIV> </DIV></BODY></HTML>