The easiest (ha!) way to prevent this is to change your access code to 8.<br><br>However, most states require (via some law) that both the 9.911 pattern and the 911 pattern be provisioned in the system.<br><br>The solution is user training in the end. They need to stop calling 911, and if they do, to tell the PSAP that it was in error (if they hang up, the cops will come).
<br><br><br>To find out who is doing it, run the following SQL query in CCM:<br><br>
<p class="MsoNormal"><span style="font-family: "Arial","sans-serif"; color: blue;">use cdr <br>
SELECT dateTimeOrigination, callingPartyNumber,
finalCalledPartyNumber, originalCalledPartyNumber, duration<br>
FROM
CallDetailRecord <br>
WHERE (finalCalledPartyNumber =
'911') </span><span style=""></span></p>
<br>(this way you don't have to use CAR and it updates instantly (IOW, you can run the above query five seconds after a 911 call was made and it will give data).<br><br><br>Jonathan<br><br><div><span class="gmail_quote">
On 12/16/06, <b class="gmail_sendername">Carter, Bill</b> <<a href="mailto:bcarter@sentinel.com">bcarter@sentinel.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div>
<div><span><font face="Arial" size="2">I just converted a
customer to a CallManager system with 1200 IP Phones. Since the upgrade
they have had a rash of "accidental" 911 calls. I think the old system
relied on inter-digit timeout to give users a few seconds to realize they dialed
911 and they could hang-up before the call proceeded. With CallManager, as
soon as 9.911 is pressed the call is sent. </font></span><span><font face="Arial" size="2">Of course the users need to be
trained to remain on the phone and tell the PSAP they
mis-dialed....</font></span></div>
<div><span><font face="Arial" size="2"></font></span> </div>
<div><span><font face="Arial" size="2">I am looking for
suggestions for what I can do to minimize "accidental" 911 calls. After 2
weeks on CallManager, the police department paid a visit and said these
"accidental" 911 calls need to stop, or the customer will be
fined.</font></span></div>
<div><span><font face="Arial" size="2"></font></span> </div>
<div><span><font face="Arial" size="2">Emergency Responder
is deployed so I have 911 and 9.911 defined as translation patterns. I had
thought about also adding 911# and 9.911# translation patterns so inter-digit
timeout would provide several seconds of delay. Any
thoughts?</font></span></div>
<div><font face="Arial" size="2"></font> </div>
<div align="left"><strong><font face="Tahoma" size="2"></font></strong> </div>
<div align="left"><strong><font face="Tahoma" size="2">Bill
Carter</font></strong></div>
<div align="left"><font face="Tahoma" size="2">Sr. Business Communications
Analyst</font></div>
<div align="left"><font face="Tahoma" size="2">Sentinel Technologies</font></div>
<div align="left"><font face="Tahoma" size="2">(O) 217.391.5015</font></div>
<div> </div></div>
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