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<DIV dir=ltr align=left><FONT face=Verdana><FONT size=2>At this point in time,
if you access the system via http://<IPCCX IPAddr>/appsupervisor, there
are only a few options available. They are: installing<SPAN
class=188255422-18122006> </SPAN>Supervisor Desktop, Installing HR Client, and
running Real-Time Reports. It<SPAN class=188255422-18122006>'</SPAN>s my
understanding that <SPAN class=188255422-18122006>Cisco will be
</SPAN>support<SPAN class=188255422-18122006>ing</SPAN> some version of MLA in
the future with IPCC<SPAN class=188255422-18122006>
</SPAN>Express. I<SPAN class=188255422-18122006>'m</SPAN> unsure of
the timeline,<SPAN class=188255422-18122006> and I know it's not in the
</SPAN>release of IPCC Express 4.0<SPAN class=188255422-18122006> (</SPAN><SPAN
class=188255422-18122006>I'm not sure about the newer versions
though).</SPAN></FONT></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Verdana size=2><SPAN
class=188255422-18122006></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><SPAN class=188255422-18122006></SPAN><FONT
face=Verdana><FONT size=2>T<SPAN
class=188255422-18122006>hanks,</SPAN></FONT></FONT></DIV>
<DIV><FONT face=Verdana><FONT size=2><SPAN
class=188255422-18122006></SPAN></FONT></FONT> </DIV>
<DIV><FONT face=Verdana><FONT size=2><SPAN
class=188255422-18122006>Zack</SPAN></FONT></FONT></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>David Fielder
(US)<BR><B>Sent:</B> Monday, December 18, 2006 4:47 PM<BR><B>To:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip] IPCC Express
Skills<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Is there any other way in Cisco IPCC
Express 4.0(4) to change the Resource Skills or Competency other than the CRS
Administration page under the RM/CM Subsystem? I am implementing the a Call
Center for a Help Desk and the supervisor wants to be able to change the skills
of the resources but the Network Support group does not want to give them access
to the Administration Page.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><EM><I><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">David
Fielder</SPAN></FONT></I></EM><o:p></o:p></P>
<P class=MsoNormal><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Senior
Engineer</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Dimension
Data</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Office: (336)
510-9431</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><st1:City w:st="on"><st1:place w:st="on"><FONT
face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Mobile</SPAN></FONT></st1:place></st1:City><FONT
face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">: (336)
669-5129</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><A
href="mailto:david.fielder@us.didata.com">david.fielder@us.didata.com</A></SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P></DIV>
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