And what access rights do you need to access AppSupervisor? Admin or Supervisor?<br><br>I need to give RT reporting rights to a LOT of people, I don't want them having admin rights.<br><br><br><br><br>Jonathan<br><br><div>
<span class="gmail_quote">On 12/18/06, <b class="gmail_sendername">Zack Zilakakis (zzilakak)</b> <<a href="mailto:zzilakak@cisco.com">zzilakak@cisco.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div vlink="purple" link="blue" lang="EN-US">
<div dir="ltr" align="left"><font face="Verdana"><font size="2">At this point in time,
if you access the system via http://<IPCCX IPAddr>/appsupervisor, there
are only a few options available. They are: installing<span> </span>Supervisor Desktop, Installing HR Client, and
running Real-Time Reports. It<span>'</span>s my
understanding that <span>Cisco will be
</span>support<span>ing</span> some version of MLA in
the future with IPCC<span>
</span>Express. I<span>'m</span> unsure of
the timeline,<span> and I know it's not in the
</span>release of IPCC Express 4.0<span> (</span><span>I'm not sure about the newer versions
though).</span></font></font></div>
<div dir="ltr" align="left"><font face="Verdana" size="2"><span></span></font> </div>
<div dir="ltr" align="left"><span></span><font face="Verdana"><font size="2">T<span>hanks,</span></font></font></div>
<div><font face="Verdana"><font size="2"><span></span></font></font> </div>
<div><font face="Verdana"><font size="2"><span>Zack</span></font></font></div><br>
<div dir="ltr" align="left" lang="en-us">
<hr>
<font face="Tahoma" size="2"><b>From:</b> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>David Fielder
(US)<br><b>Sent:</b> Monday, December 18, 2006 4:47 PM<br><b>To:</b>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net</a><br><b>Subject:</b> [cisco-voip] IPCC Express
Skills<br></font><br></div><div><span class="e" id="q_10f97df2d168b084_1">
<div></div>
<div>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Is there any other way in Cisco IPCC
Express 4.0(4) to change the Resource Skills or Competency other than the CRS
Administration page under the RM/CM Subsystem? I am implementing the a Call
Center for a Help Desk and the supervisor wants to be able to change the skills
of the resources but the Network Support group does not want to give them access
to the Administration Page.</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><em><i><font face="Courier New" size="2"><span style="font-size: 10pt;">David
Fielder</span></font></i></em></p>
<p><font face="Courier New" size="2"><span style="font-size: 10pt;">Senior
Engineer</span></font></p>
<p><font face="Courier New" size="2"><span style="font-size: 10pt;">Dimension
Data</span></font></p>
<p><font face="Courier New" size="2"><span style="font-size: 10pt;">Office: (336)
510-9431</span></font></p>
<p><font face="Courier New" size="2"><span style="font-size: 10pt;">Mobile</span></font><font face="Courier New" size="2"><span style="font-size: 10pt;">: (336)
669-5129</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"><a href="mailto:david.fielder@us.didata.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">david.fielder@us.didata.com
</a></span></font></p>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p></div>
<p>
</p><hr size="1">
<p></p>
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