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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Is there any other way in Cisco IPCC Express 4.0(4) to
change the Resource Skills or Competency other than the CRS Administration page
under the RM/CM Subsystem? I am implementing the a Call Center for a Help Desk
and the supervisor wants to be able to change the skills of the resources but
the Network Support group does not want to give them access to the
Administration Page.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><em><i><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'>David Fielder</span></font></i></em><o:p></o:p></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>Senior Engineer</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>Dimension Data</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>Office: (336) 510-9431</span></font><o:p></o:p></p>
<p class=MsoNormal><st1:City w:st="on"><st1:place w:st="on"><font size=2
face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Mobile</span></font></st1:place></st1:City><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>:
(336) 669-5129</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><a href="mailto:david.fielder@us.didata.com">david.fielder@us.didata.com</a></span></font><o:p></o:p></p>
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12.0pt'><o:p> </o:p></span></font></p>
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