OK, looks pretty cool.<br><br>Got a question tho... I have a bunch of managers that are NOT resources in IPCC, they need to get access to RT Monitoring, etc for IPCC, do I need to make them all Supervisors in each team for them to look at stuff?
<br><br><br><br>Jonathan<br><br><div><span class="gmail_quote">On 12/18/06, <b class="gmail_sendername">Zack Zilakakis (zzilakak)</b> <<a href="mailto:zzilakak@cisco.com">zzilakak@cisco.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Verdana" size="2">These would be marked as "Supervisor" in the User
Management section within the IPCC Web Admin. They will then be able to
access AppSupervisor and the associated functions (ie RT Reporting). I
used to create a shortcut on the desktop (after applying the supervisor
permissions) which the supervisors would access for reports and it relieved
allot of confusion.</font></span></div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Verdana" size="2"></font></span> </div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Verdana" size="2">Thanks,</font></span></div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Verdana" size="2"><br>Zack</font></span></div><br>
<div dir="ltr" align="left" lang="en-us">
<hr>
<font face="Tahoma" size="2"><b>From:</b> Jonathan Charles
[mailto:<a href="mailto:jonvoip@gmail.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">jonvoip@gmail.com</a>] <br><b>Sent:</b> Monday, December 18, 2006 8:34
PM<br><b>To:</b> Zack Zilakakis (zzilakak)<br><b>Cc:</b> David Fielder (US);
<a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net</a><br><b>Subject:</b> Re: [cisco-voip] IPCC Express
Skills<br></font><br></div><div><span class="e" id="q_10f986af6ada0496_1">
<div></div>And what access rights do you need to access AppSupervisor? Admin or
Supervisor?<br><br>I need to give RT reporting rights to a LOT of people, I
don't want them having admin rights.<br><br><br><br><br>Jonathan<br><br>
<div><span class="gmail_quote">On 12/18/06, <b class="gmail_sendername">Zack
Zilakakis (zzilakak)</b> <<a href="mailto:zzilakak@cisco.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">zzilakak@cisco.com</a>> wrote:</span>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="purple" lang="EN-US">
<div dir="ltr" align="left"><font face="Verdana"><font size="2">At this point in time,
if you access the system via http://<IPCCX IPAddr>/appsupervisor, there
are only a few options available. They are: installing<span>
</span>Supervisor Desktop, Installing HR Client, and running Real-Time
Reports. It<span>'</span>s my understanding that <span>Cisco will be
</span>support<span>ing</span> some version of MLA in the future with
IPCC<span> </span>Express. I<span>'m</span> unsure of the
timeline,<span> and I know it's not in the </span>release of IPCC Express
4.0<span> (</span><span>I'm not sure about the newer versions
though).</span></font></font></div>
<div dir="ltr" align="left"><font face="Verdana" size="2"><span></span></font> </div>
<div dir="ltr" align="left"><span></span><font face="Verdana"><font size="2">T<span>hanks,</span></font></font></div>
<div><font face="Verdana"><font size="2"><span></span></font></font> </div>
<div><font face="Verdana"><font size="2"><span>Zack</span></font></font></div><br>
<div dir="ltr" align="left" lang="en-us">
<hr>
<font face="Tahoma" size="2"><b>From:</b> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of
</b>David Fielder (US)<br><b>Sent:</b> Monday, December 18, 2006 4:47
PM<br><b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net</a><br><b>Subject:</b> [cisco-voip]
IPCC Express Skills<br></font><br></div>
<div><span>
<div></div>
<div>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Is there any other way in Cisco
IPCC Express 4.0(4) to change the Resource Skills or Competency other than the
CRS Administration page under the RM/CM Subsystem? I am implementing the a
Call Center for a Help Desk and the supervisor wants to be able to change the
skills of the resources but the Network Support group does not want to give
them access to the Administration Page.</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"></span></font> </p>
<p><em><i><font face="Courier New" size="2"><span style="font-size: 10pt;">David
Fielder</span></font></i></em></p>
<p><font face="Courier New" size="2"><span style="font-size: 10pt;">Senior
Engineer</span></font></p>
<p><font face="Courier New" size="2"><span style="font-size: 10pt;">Dimension
Data</span></font></p>
<p><font face="Courier New" size="2"><span style="font-size: 10pt;">Office: (336)
510-9431</span></font></p>
<p><font face="Courier New" size="2"><span style="font-size: 10pt;">Mobile</span></font><font face="Courier New" size="2"><span style="font-size: 10pt;">: (336) 669-5129</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"><a href="mailto:david.fielder@us.didata.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">david.fielder@us.didata.com
</a></span></font></p>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"></span></font> </p></div>
<p></p>
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